Unable to get in game since 10/2/2014 patch

Lgard, Tried that, still errors. Bare in mind, I'm on a fresh format, this is literally the first thing(other than drivers/updates/java/flash player) I've installed).

I've tried both the Steam version of PS2 and standalone, both have exact same issue.

Lgard, I've tried that still doesn't work I have tried everything from uninstalling to validating.

if anyone has any more ideas please share.

Sorry to hear that didn't work. Here are a couple of other things SOE suggested. I didn't try them as my problem was solved by updating the Visual C++ files I mentioned before, but you never know...


Microsoft .Net Framework 3.5:
http://www.microsoft.com/en-us/download/details.aspx?id=21

DirectX:
1. Create a new folder on your desktop and name it "DirectX"
2. Click this link to download the DirectX files. http://www.microsoft.com/en-us/download/confirmation.aspx?id=8109
3. Once the file has been downloaded, run the file downloaded from the Microsoft website and extract the files to the folder created in step 1
4. Open the folder 'DirectX' and locate the file 'DXSETUP' and double click it to run it. The setup file is an application file.
5. Once installed please restart your computer. After the restart try running the game again and let us know if you still are crashing.

Thanks for help Igard
But i did all you said and nothing happens after 39% while loading character...

Same here

havent been able to log in in ages

Ok i found where the problem is : I switched to a vpn for my connexion and I log IG and I can play.
With my ISP (9telecom) the loading bar stops everytime at 40% while loading my character.

So pls SEO, check your DNS resolutions or some stuff like that ?

Why do you think your problem is related to SOE, as you said it works trough a VPN, that would point to your ISP.

Because it happened just after 10/2/2014 patch and if you read this thread you ll see I m not the only one with this problem.
[And I dont forget SEO has missed to renew its domain names this year, so...]

[Edit : and maybe it's related with all the threads about high latency on this forum]

Can confirm the VPN "fix". I actually had this in beta and had to use the same thing to get it working.
I seriously doubt 2 ISP's have the same issue. This is totally a routing problem of some sort so no number of reformats or reinstalls will fix the issue.

For the people with the G9 error. There is a DNS problem somewhere along the line. I don't think SOE's servers are updating other DNS servers properly. Example:

Trace route to Miller IP. Ok that's fine.

C:\Users\Beast>tracert 69.174.194.168

Tracing route to amspsn-liv-gw04.planetside2.com [69.174.194.168]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 16 ms 16 ms 16 ms losubs.subs.dsl1.wh-man.zen.net.uk [62.3.87.145]

3 16 ms 17 ms 52 ms no-dns-yet-62-3-80-197.zen.co.uk [62.3.80.197]
4 23 ms 22 ms 23 ms ge-3-0-0-0.cr2.th-lon.zen.net.uk [62.3.80.45]
5 23 ms 23 ms 24 ms linx-224.bg2.ld2.eu.equinix.net [195.66.224.187]

6 23 ms 23 ms 23 ms po3.bg1.ld2.eu.equinix.net [80.69.1.221]
7 30 ms 30 ms 30 ms po9-1405.bg1.am1.eu.equinix.net [89.187.106.154]

8 31 ms 30 ms 30 ms po7.bg1.am3.eu.equinix.net [94.103.16.86]
9 31 ms 30 ms 30 ms po2.bg2.am3.eu.equinix.net [94.103.16.122]
10 29 ms 29 ms 29 ms sony.customer.am3.eu.equinix.net [5.175.82.94]
11 29 ms 29 ms 29 ms amspsn-liv-gw04.planetside2.com [69.174.194.168]


Trace complete.

Ummmm what? (below)

C:\Users\Beast>ping amspsn-liv-gw04.planetside2.com
Ping request could not find host amspsn-liv-gw04.planetside2.com. Please check t
he name and try again.

Enter it into the hosts file and voila.

C:\Users\Beast>ping amspsn-liv-gw04.planetside2.com

Pinging amspsn-liv-gw04.planetside2.com [69.174.194.168] with 32 bytes of data:
Reply from 69.174.194.168: bytes=32 time=29ms TTL=118
Reply from 69.174.194.168: bytes=32 time=30ms TTL=118

Ping statistics for 69.174.194.168:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 30ms, Average = 29ms

So as a workaround until this gets fixed, go into C:\Windows\System32\drivers\etc
Copy the hosts file to your desktop.
Change the extension on it to .txt (you may need to enable viewing of file extensions to see this)
Inside at the bottom put:
IP of your server IP name of server
(There is a thread in the official announcements section of the forum about level 3 issues, in there you'll find servers and IP addresses.)
Mine is Miller so:
69.174.194.168 amspsn-liv-gw04.planetside2.com

Now delete the .txt extension and copy it back into the etc folder.
If you open a command prompt and type ping amspsn-liv-gw04.planetside2.com (or whatever your server is) it should return a reply.

This then allows your computer to communicate properly with the server.
Remember to change this back at a later date as sometimes they change the server IP's.
Someone may want to contact support that already has a ticket and show them this.

nope didn't work.. still G9 here.

nope didn't work.. still G9 here.

Code:

C:\Users\Hamish>ping amspsn-liv-gw04.planetside2.com
 
Pinging amspsn-liv-gw04.planetside2.com [69.174.194.168] with 32 bytes of data:
Reply from 69.174.194.168: bytes=32 time=317ms TTL=108
Reply from 69.174.194.168: bytes=32 time=316ms TTL=108
Reply from 69.174.194.168: bytes=32 time=315ms TTL=108
Reply from 69.174.194.168: bytes=32 time=315ms TTL=108
 
Ping statistics for 69.174.194.168:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 315ms, Maximum = 317ms, Average = 315ms

GUYS I DON'T KNOW WHAT HAPPENED BUT I'M IN GAME AND ITS WORKING FINE
ILL I DID WAS LOAD IT UP INSTALL THE UPDATE AND ITS FIXED!!!!
SOE FIXED IT
YESSSSS

FIXED MY ****. STILL SAME ISSUE> FFS