[To Developer Attention] The game freezes at some times

Discussion in 'Bug Reports' started by Guazy, Jul 10, 2020.

  1. Guazy

    The game started to freeze from time to time after the latest updates to the game. This freezing time sometimes takes 3 seconds and sometimes 10 seconds. Then it continues from where it left off spontaneously.

    Actions I applied to resolve this issue
    - I installed a clean windows
    - I installed the latest version of drivers
    - I allowed the necessary files of the game in the windows firewall
    - I did a virus scan
    - I reinstalled Steam and PlanetSide 2

    - I have 120 mbps
    Internet connection speed

    Computer Features
    Motherboard: MSI Z170A Gaming M7
    Processor: Intel® Core ™ i7-7700K
    Memory: Corsair 32GB DDR4 3000Mhz
    Graphics Card: MSI RTX 2070 Super Gaming X TRIO
    Processor Cooler: Corsair Hydro Series ™ H115i
    M2 SSD: ADATA XPG SX8200 Pro NVME 1 TB M.2 SSD
    SSD: Corsair 240GB 530/560 Force LE200 SA3 COR
    HDD: WD 1 TB GOLD | 7,200 RPM - 128 MB Cache
    ATX Case: Be Quiet! Silient Base 800 | Window red
    Power Supply: Corsair RM750x 80PLUS Gold
    Operating System: Windows 10 PRO (original key)
    • Up x 1
  2. Aydın

    Same issue with me. This is causing me lot of pain.

    100 mbps internet

    ➜ PROCESSOR: Intel Core i7-4790K (4.4 ghz)
    ➜ GRAPHIC CARD: MSI GeForce GTX 970 Gaming 4G
    ➜ RAM: G.SKILL F3-1600C9D-16GXM 16 GB ( 2X8 ) DDR3 1600mhz CL9
    ➜ SSD: Samsung 850 EVO 250 GB
    ➜ HDD: WD Black 2 TB
    ➜ Case: Corsair obsidan 450D
    ➜ CPU COOLER: Corsair H110
    ➜ PSU: Cooler Master V850
    ➜ MOUSE: Razer Deathadder Chroma
    ➜ MOUSE PAD: SteelSeries QcK+
    ➜ KEYBOARD: Razer Blackwidow Ultimate
    ➜ HEADSET: Razer Kraken 7.1 Chroma
    ➜ MONITOR: BenQ XL2420Z
    ➜ OS: Windows 10 Pro
    • Up x 1
  3. OneShadowWarrior

    If your running an Nvidia driver the freezes and stutter are being caused by it, when they added image sharpening as an extra feature, since that update it has been a chronic issue for Windows 10 users.

    Nvidia is aware of it and working on a fix, you can see it in the notes for the 7/9 update, however this has been an ongoing issue, glad they are aware of it.
    • Up x 1
  4. Mercyceleste

    Thank god Nvidia are working on it. It's unbearable. You can be engaged in a fight and then suddenly the game will freeze. When it unfreezes, you're royally a puckered turd-hole.
    • Up x 1
  5. OneShadowWarrior

    I know it’s annoying, I feel your pain.
    • Up x 1
  6. Novgdea

    Found somewhere else : try to go back with the previous nvidia driver (like 446.16). It work for me.
    • Up x 1
  7. CaparzoX

    I also have that problem it is very annoying, it is due to the video or ps2 controller.
  8. NotziMad

    this is the 3rd (or 4th?) thread on this problem, I'll summarise for you :

    1. problem comes from latest NVDIA driver which introduces a new feature that is supposed to increase graphic performance

    2. it is (supposedly) triggered when you alt tab.

    3. problem can be solved by installing the previous NVIDIA driver which doesn't have this feature.

    4. if you don't want to do that, there's a workaround ---->>> while in game, go into Windowed mode then go into Fullscreen. (if you usually play in windowed, do the opposite)
  9. Guazy

    1: The 3 most recently released drivers have the same problem.

    2: It has nothing to do with it.

    3: I tried the 6 most recently released Nvidia drivers but it didn't work. (At least it doesn't work for me)

    4: This doesn't work.

    NOTE: This problem is unfortunately caused by PlanetSide 2 itself. There are too many optimization issues in the game. The only way to solve this is to reconfigure the game with a new generation game engine.

    Finally, not just the game, the computer freezes completely :) At that moment, the graphics card and processor are used at maximum performance.
  10. NotziMad

    Just check this thread


    and check the official NVIDIA forums :


  11. Telegram

    I happened to me, even when doing construction, the game will freeze while driving ANT. Rolled back to Nvidia Drivers 446.16 and that fixed it for me.