Support ticket response time?

Discussion in 'PlanetSide 2 Gameplay Discussion' started by NorseYeti, Apr 3, 2020.

  1. NorseYeti

    What's the current average support ticket response time?
  2. Scrundle

    Your guess is as good as mine, currently waiting two days for a reply to my "I just get an error when I try to claim my membership DBC" ticket.
  3. OpolE

    Probably never. They reply to who they want. If it doesn't involve money the scarce
  4. ZDarkShadowsZ

    I've usually received a reply within 1-2 days depending on the content of my support ticket.
  5. NotziMad



    It depends on the category of your issue, cause its different people dealing with different stuff and they could be more or less busy.

    But generally, I'd say anywhere between a couple hours and a couple days. But more often than not, I'd say you usually get a reply in less than 24 hours.
  6. Twin Suns

    Good luck with that outsourced customer support.

    o7
  7. BrbImAFK

    Depending on the issue, I've waited 2-3 days, or received same day closure. Probably just depends on the workload tbh.