Server Maintenance for Game Update August 22nd

Just to be clear, the servers are down right? Because it doesn't appear that way in any way but I can't log in.

Cobalt works, but we got more buggs :/.
Both my health and repair tool is bugged.
Cant see how much health a player have when I try to heal him.

reboot server is not a solution for the problem or do you want some players leave the game.

i'm stuck at logging in, it doesn't work for me the whole evening

Can't log in Miller again for the (X) day while I logged into 2 US servers without a hitch for the (X) day.

Everyday I thank myself for not wasting money on a subscription while I pity the poor guys who do pay and not getting any quality service (or service at all) in return.
Worst of all, the game proudly displays that this is a double XP weekend which by now a good number can't even get to enjoy.

Mark my words, if you don't change anything, it will be a vicious cycle of decreased populations and mergers until you will only have 1 server per region and then you will pull the plug on this game because some accountant has told the bosses that the game is now running at a massive loss per quarter.

I am a f2p player so I won't complain too much, but as someone who is in business, this p1ss poor service and customer relations in regards to no warning or updates to server restarts/logging problems AND all of this happening at prime time just shows the amount of (or lack thereof) respect you show to the people who you are trying to court as paying customers.

I'm just surprised that no one has sued you for supplying substandard service. Blizzard at least gave some sort of gift to their customers as an apology for bad WoW patches like extra subscription days. And they practiced this since 7-8 years ago.

Just please STOP it - stop patching, stop balancing, stop breaking the game and the servers - it has NEVER been as bad as now. Can't log on to Millier nor Cobalt - server patch states it is supposed to fix things but it is not. The server status screen is a blatant lie - so many people cant log on to EU servers - been this since the merge now yet you pretend everyting is fine. At least be honest and give the servers an amber status "up for some" because they sure arent up for a lot of us. Who cares if the server is running when we can not log on.

I was glad to have played today already, because after my main logged out and I wanted to play my alts, well, for several hours I have not managed to log in at all (Cobalt).

P.S. not going to play or buy future SOE games and kudos for driving away even more players from a game in decline

This patch made the situation even worse. Before the patch login in time was 2+ minutes, now its 10+ minutes every time. Sometimes it takes over 30min to login! Unacceptable!

Massive lag, many downtimes, very long login queues .... the server merge is killing the game!

Still having issues logging into Cobalt and Miller, tonight especially bad, 4 attempts to log into Cobalt before I got in. On the failed logins Im generally hanging at login for 5 mins or so before the game crashes. Have to say that as a paying customer albeit only currently with a 3 month membership Im none too impressed with performance or the lack of communication.

Same here.
They really need to buy better servers. No point have a big population if you cant play.
+ render issues and bad ping/fps makes PS2 unplayable

I can log in on off-peak hours but usually got huge issues during peak hours, which would be anywhere from 1800 till midnight. Today though, I haven't been able to log in during this night at all after several attempts. So far, this has been the worst case. I never had any issues with logging in back when I was on Woodman before the merge.

I am not a seer or anything but I can tell that the merge surely has been what has caused the issues. I'd have a hard time believing this would be a case of server settings being bad or anything. For me it sounds like the server has a certain limitation how much players can it simply support, and the Miller+Woodman merge put the on-peak population too high, and the server cannot hence keep up. The way to fix this, booting the server, fixes the issue momentarily mainly because you kick players out and hence there will be space for everyone again until the population fills. It prob also naturally gives the server a moment of breath and flushes the memory. With the double-exp weekend on, the pop fast populates the servers again and the issue persists. I do not know how the other EU server is like but from what I read the situation seems slightly less, but equally as bad there.

Honestly, without knowing much more on the issue, I'd say that whomever planned this merge played a bit too much of a demanding beggar here. It would've been most likely a good idea to merge two of the smallest servers and keep the two which were large already as they were. That way you would have more capacity, which clearly seems to be the current issue. You simply got too much players and too little servers. This is at least how it sounds to me like by my simple common sense.

I'd consider either increasing the server capacity you got right now (if that is even possible and it isn't pretty much engine limitation how many people can one server hold) , or you need to open up another server. Letting people transfer their characters to other servers would most likely as well help at least somewhat, especially if a new server was opened. Otherwise the only way you are going to see a fix on this if the cause is truly overpopulation is to simply wait till your population does diminish eventually as they get tired of not being able to play the game. Which would, well, not be very favorable to anybody.

I am a paying customer myself both with a membership and some station cash, but I do not go yelling out "Plz fix this ***** right now and I demand alotsa cookies and milk !" . I do believe you fellas never meant for this to happen to anybody, and I do believe you fellas at the SOE do try your best to fix things. But, I wanted to still give my few cents.

In short, consider increasing server capacity, opening up one server on each side so you would still spare some resources at least by being able to have 3 instead of 4 servers on EU shore at least, or you will risk a bad reputation and a diminishing population which nobody would like, neither you nor the players.

Thank you. Jonathan out.

I've always used the same .exe file to run/launch the game though why all of a sudden can I not install updates or just let me know what I have to do

I've always used the same .exe file to run/launch the game though why all of a sudden can I not install updates or just let me know what I have to do

I miss:
Old Planetside 2 crosshairs reload deathrecap.. JUST BACKUP PLANETSIDE2 like was in 2013
and just game with no lag!

like HERE:

lol i'm always astonished when i see some video, you're a good player for sure but i wish to know why i never meet so many dumb enemy players...target in training zone are more reactive^^

it`s sad, waiting in the log-in 4ever today and the medal-bug isnt even complett fixed -.-

Lets see tomorrow or ...

Just hope the best.

SOE should give us 1k certs again when they have fixed this problem.

1k CERTS ARE YOU JOKING ME?

They should fix and give for us 5k sc or more

We play this game
We support this game
We 90% pay for this game
We WANT SOMETHING MORE THAN 8h mainteriance and fix nothing
SONY HAVE TOO MUCH MONEY I CAN SEE..
propably i will get baned for that post so Good Luck ;[

Yea, but last time the servers was broken we got 1k cert
Its better then nothing.
But they really need to fix their servers, cant see any diffrence from each of their patches.
If they want massive warfare they need to have good servers that can handle all players else they should open a new server.

what the hell is going on , are you going to resolve this sony or are you not , logging in issues , come on sort the problem out