Random semi-regular freeze and crash, will try to give specific description.

Discussion in 'Player Support' started by Xhaleon, Jul 26, 2013.

  1. Xhaleon

    Lately I've been getting a lot more random crashes these days, it seemed random at first but now it seems like it happens just about when I'm about to start doing *something*, like shooting a weapon. And was ramping up in frequency greatly to just before a day or so ago, to the point where I was crashing less than a minute on logging on and doing something in VR (not even a hectic battle or anything).

    For example, I can go ahead to VR and shoot a variety of weapons quite a bit, but then one of those weapons will decide that it is time to crash, and it will freeze the moment I start shooting that gun. If I'm sneaking or advancing up to an enemy position, I'll just about get ready to fire or start firing and poof, the game freezes.
    Well, other times it happens when I'm just driving along in a vehicle too, that seems to be the second most common thing I'd be doing before it freezes up and crashes, it happens much less often if I'm on foot.

    I know that it is not my machine because it has not been this anywhere near this frequent before, even when my machine still didn't have proper cooling yet. I know it is not my Nvidia drivers because I've wiped, cleaned, reinstalled and switched back and forth between 314.22 and 320.49 in my initial attempts to fix the problem. I know it is not my antivirus (MS Sec. Essentials) because I've also wiped and reinstalled it, though MSE was sort of acting up recently. I know it is not just my computer degrading or getting damaged in some part, the performance and FPS of my game is pretty much just the same as always, except for the equipment / loadout screen which seems to be a little short on the FPS these days. I know it is not GPU particles, since that is turned off.

    I've searched for answers on Google, and one fairly old topic on this forum had an SOE rep/tech suggest that the poster should try to delete a few of the game's files and redownload them, in particular one of the Assets .pack files, just in case they were corrupted. I followed the instructions, and it didn't really help. I do not have that text file that is supposedly generated when running out of memory too, so it can't be that.

    Yet I still get the feeling that the my crashes occur due to some corrupted visual effect or sound file being loaded into memory, or some combination of certain effects that happen when shooting or in battle that causes the crash, that just wasn't covered by by the above suggestions. Maybe its something new introduced since then? That's all just a hunch, though.

    My system specs are as follows. Nothing particularly special, really:
    Mobo - Gigabyte Z77X-D3H
    Proc - Intel i5 3570K, turbo boost limit is set at (42, 42, 41, 40)
    RAM - 8 GB 1600MHz (ddr3), the task manager shows that it is not strained, when I check it after a crash
    GPU - GTX670
    OS - Windows 7, 64-bit
    Drivers - both 314.22 and 320.49, back and forth

    Please assist, I will provide any additional information or log files if requested. Thank you in advance.
  2. Tradewind

    Have you just tried reinstalling the game? Or going to the advanced options in the launcher and verifying the data?
  3. Xhaleon

    Yes, I was using the launcher's verify data option. I deleted all of my .dll files and the suggested asset .pack file. I could try reinstalling the entire game, but I've put that off for a while because there's a lot to download again.

    I will try that now and report back if I'm still crashing regularly. Ah damn, should have done that first before posting.
  4. Xhaleon

    I've tried reinstalling the entire game, its still crashing randomly. Encountered one just a few minutes ago. It wasn't even in a battle area.

    And again, except this time I was trying to spot a friendly tank...
  5. xVirtue

    My PS2 crashes and black screens like 15 minutes after I boot the game..and then the Planetside2.exe has stopped working message shows up in Windows. Ever since the new patch. How disappointing.
  6. Xhaleon

    I thought I didn't have an out of memory dump on most of my crashes, but now I do. Seems like it is the same issue with a lot of other people, but this one happened after hours of playtime, whereas a lot of my other crashes were over very short periods after logging in.

    Can't insert the code here directly, because its a 9.55 MB block of text.
  7. TSR-Jesse S Customer Service

    I would definitely suggest submitting a ticket thru our support system so we can investigate what's going on, instructions to submit a ticket can be found in my signature. Once you have a ticket submitted, go ahead and PM me the incident #, and I'll be happy to take a look when I can.

    Ditto.
  8. xVirtue


    I have found that turning off PhysX + lower render quality and distance will alleviate this issue :p. Tell me how it goes.