I mistakenly purchased $15 worth of BC during your last maintenance, I received an e-mail from Sony that I made the purchases (it was two separate transactions), but when I look in-game it's not there.
's a customer support issue, hun, nothing us players can fix. Submit a ticket, and have your payment info ready.
'Support' is on the main page, not two clicks away. Click on the big 'PLANETSIDE 2' logo, you're at the main page. Look in the Upper Right Corner.