PS2 crash on main menu

Discussion in 'Player Support' started by Aurelien-g, Sep 20, 2021.

  1. Aurelien-g

    hi,
    i've made the last update yesterday and now the game crash on the main menu.
    the game starts, and just after i can hear the first notes of the music of the main menu, the game freeze (on the loading screen) and then close.
    a strange thing is that when i launch the game in windowed mode (1920x1080) the game start normaly. if i use fullscreen mode or windowedfullscreen mode the game crash
    i tried diferant things :
    - i've updated 2 time my drivers
    - i've re-installed the games 4 times (2 x with steam, 2x with the standard installer).
    - i've manualy removed all register key of planetside.
    - i've done a windows checkup with sfc command.

    actualy i dont understend why it crash and i dont know where i can find crash logs.

    for information , here is my setup :
    screen : 3 screen 1920x1080 as a single virtual screen (Nvidia Surround) for a total resolution of 5760x1080
    CPU : intel core i9 7900x (20threads)
    RAM : 32Go
    GPU : GeForce GTX 1080TI

    how can i solve this probleme ?

    have a good day