planetside2.exe has stopped working

Discussion in 'Player Support' started by ThatSign, Jan 12, 2013.

  1. BizSAR

    Same thing happening here. Using latest Norton Internet Security with the apps mentioned in various posts allowed through the firewall.

  2. Jammo

    Well it's not software as I have a new clean XP install and it gives the same error message. No other software program has been installed.
  3. BenYeeHua

    Did you try windows 7?
  4. BizSAR

    My DxDiag:
    Code:
    ------------------
    System Information
    ------------------
    Time of this report: 1/20/2013, 01:25:38
          Machine name: <redacted>
      Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
              Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
          System Model: System Product Name
                  BIOS: BIOS Date: 09/20/11 19:49:17 Ver: 08.00.15
              Processor: Intel(R) Core(TM) i7 CPU        975  @ 3.33GHz (8 CPUs), ~3.3GHz
                Memory: 12288MB RAM
    Available OS Memory: 12280MB RAM
              Page File: 3241MB used, 9836MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
      User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
        DxDiag Version: 6.01.7601.17514 64bit Unicode
     
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
              Input Tab: No problems found.
     
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
     
    ---------------
    Display Devices
    ---------------
              Card name: NVIDIA GeForce GTX 680
          Manufacturer: NVIDIA
              Chip type: GeForce GTX 680
              DAC type: Integrated RAMDAC
            Device Key: Enum\PCI\VEN_10DE&DEV_1180&SUBSYS_26873842&REV_A1
        Display Memory: 4042 MB
      Dedicated Memory: 1994 MB
          Shared Memory: 2047 MB
          Current Mode: 1920 x 1080 (32 bit) (120Hz)
          Monitor Name: Generic PnP Monitor
          Monitor Model: ASUS VG278
            Monitor Id: ACI27F8
            Native Mode: 1920 x 1080(p) (60.000Hz)
            Output Type: DVI
            Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.1090 (English)
        Driver Version: 9.18.13.1090
            DDI Version: 11
          Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
      Driver Date/Size: 12/29/2012 02:34:47, 18054312 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp:
      Device Identifier: {D7B71E3E-52C0-11CF-B05F-8A061CC2C435}
              Vendor ID: 0x10DE
              Device ID: 0x1180
              SubSys ID: 0x26873842
            Revision ID: 0x00A1
    Driver Strong Name: oem1.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section062:9.18.13.1090:pci\ven_10de&dev_1180
        Rank Of Driver: 00E02001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
      Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                        {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                        {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                        {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                        {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                        {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                        {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                        {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                        {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
          D3D9 Overlay: Supported
                DXVA-HD: Supported
          DDraw Status: Enabled
            D3D Status: Enabled
            AGP Status: Enabled
     
    -------------
    Sound Devices
    -------------
                Description: Speakers (SB Recon3D PCIe)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_0011&SUBSYS_11020014&REV_1009
            Manufacturer ID: 1
                Product ID: 100
                      Type: WDM
                Driver Name: cthda.sys
            Driver Version: 6.00.0101.0046 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/1/2012 15:15:36, 1042784 bytes
                Other Files:
            Driver Provider: CREATIVE
            HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
          Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
      I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
     
                Description: SPDIF-Out (SB Recon3D PCIe)
    Default Sound Playback: No
    Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_0011&SUBSYS_11020014&REV_1009
            Manufacturer ID: 1
                Product ID: 100
                      Type: WDM
                Driver Name: cthda.sys
            Driver Version: 6.00.0101.0046 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/1/2012 15:15:36, 1042784 bytes
                Other Files:
            Driver Provider: CREATIVE
            HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
          Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
      I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
     
    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone (SB Recon3D PCIe)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: cthda.sys
            Driver Version: 6.00.0101.0046 (English)
          Driver Attributes: Final Retail
              Date and Size: 11/1/2012 15:15:36, 1042784 bytes
                  Cap Flags: 0x1
              Format Flags: 0xFFFFF
     
                Description: What U Hear (SB Recon3D PCIe)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: cthda.sys
            Driver Version: 6.00.0101.0046 (English)
          Driver Attributes: Final Retail
              Date and Size: 11/1/2012 15:15:36, 1042784 bytes
                  Cap Flags: 0x1
              Format Flags: 0xFFFFF
     
                Description: Digital-In (SB Recon3D PCIe)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: cthda.sys
            Driver Version: 6.00.0101.0046 (English)
          Driver Attributes: Final Retail
              Date and Size: 11/1/2012 15:15:36, 1042784 bytes
                  Cap Flags: 0x1
              Format Flags: 0xFFFFF
     
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
            Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
     
          Device Name: Keyboard
            Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
     
          Device Name: Natural® Ergonomic Keyboard 4000
            Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x00DB
            FF Driver: n/a
     
          Device Name: CRCA102-3I1
            Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x0764, 0x0501
            FF Driver: n/a
     
          Device Name: Ideazon Zboard MM USB Human Interface Device
            Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1038, 0x0100
            FF Driver: n/a
     
    Poll w/ Interrupt: No
     
    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3A36
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 11/20/2010 02:44:30, 343040 bytes
    | Driver: usbd.sys, 7/13/2009 16:06:23, 7936 bytes
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x03EB, 0x3301
    | | Location: Port_#0002.Hub_#0007
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    | | Driver: usbhub.sys, 11/20/2010 02:44:30, 343040 bytes
    | |
    +-+ Cyborg R.A.T.7 Mouse (USB)
    | | Vendor/Product ID: 0x06A3, 0x0CCB
    | | Location: Port_#0001.Hub_#0007
    | | Matching Device ID: usb\vid_06a3&pid_0ccb
    | | Lower Filters: SaiU0CCB
    | | Service: HidUsb
    | | Driver: SaiU0CCB.sys, 9/20/2011 09:32:38, 47168 bytes
    | | Driver: hidusb.sys, 11/20/2010 02:43:49, 30208 bytes
    | | Driver: hidclass.sys, 11/20/2010 02:43:49, 76800 bytes
    | | Driver: hidparse.sys, 7/13/2009 16:06:17, 32896 bytes
    | |
    | +-+ Cyborg R.A.T.7 Mouse (HID)
    | | | Vendor/Product ID: 0x06A3, 0x0CCB
    | | | Matching Device ID: hid\vid_06a3&pid_0ccb
    | | | Lower Filters: SaiK0CCB
    | | | Service: mouhid
    | | | Driver: SaiK0CCB.sys, 9/20/2011 09:32:38, 183104 bytes
    | | | Driver: mouhid.sys, 7/13/2009 16:00:20, 31232 bytes
    | | | Driver: mouclass.sys, 7/13/2009 17:48:27, 49216 bytes
    | | | Driver: WdfCoInstaller01009.dll, 8/13/2009 22:40:48, 1436920 bytes
     
    ----------------
    Gameport Devices
    ----------------
     
    ------------
    PS/2 Devices
    ------------
    + Microsoft USB Natural Ergonomic Keyboard 4000 (Mouse and Keyboard Center)
    | Vendor/Product ID: 0x045E, 0x00DB
    | Matching Device ID: hid\vid_045e&pid_00db&mi_00
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 02:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 17:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1038, 0x0100
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 02:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 17:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1324, 0x0103
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 02:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 17:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1324, 0x0103
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 02:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 17:48:04, 50768 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 7/13/2009 15:19:57, 105472 bytes
    | Driver: kbdclass.sys, 7/13/2009 17:48:04, 50768 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x1324, 0x0103
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/13/2009 16:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/13/2009 17:48:27, 49216 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 11/20/2010 05:33:57, 63360 bytes
    | Driver: sermouse.sys, 7/13/2009 16:00:20, 26624 bytes
    | Driver: mouclass.sys, 7/13/2009 17:48:27, 49216 bytes
  5. BizSAR

  6. BenYeeHua

    Try remove the sound card.
  7. BizSAR

    Then I wouldn't have any sound. Are there known issues with it?
  8. BenYeeHua

    Yes, SampleRate=44100
  9. BizSAR

    I set the samplerate in useroptions.ini, still crashes when launched.
  10. BenYeeHua

    Until now, I still don't see anyone has fixed this problem.
  11. Jammo

    Sorry I meant I Installed Windows 7 Premium not XP. I was running Windows 8 previously with the same error so I decided to try the old os but with a clean install and still the same crash.
  12. BenYeeHua

    So did you test your RAM?