PlanetSide.exe has stopped working at launch

Discussion in 'Player Support' started by InsideJob, Nov 20, 2012.

  1. Maverik1979

    might as well join in, tried all the other stuff, no joy

    ticket no; #121127-000477
  2. Maverik1979

    small bump, got it working :)

    not too sure exactly what did it, but i followed every bit of advice;
    make sure latest directx is installed (not too sure about this one, but hey-ho)
    make sure latest graphics driver is installed
    unplug all external HID's i.e. joysticks controllers, and make sure none are still there under device manager (uninstall if neccessary, just not your mouse/keyboard ;P )
    after having done that, i uninstalled PS2 completely (inc any remaining beta files)
    do a registry clean (ccleaner)
    system reboot
    re-download PS2
    profit
  3. haysede

    I'm getting the same sort of error too, but I don't have any controllers plugged in...
    • Up x 1
  4. Oliner

    Mine stoped responding after i click the play button can you help?
  5. Oliner

    Still not working );
  6. Oliner

  7. Redd

    If you are still having problems you can run eventview and get a crash report of the crash event. Which will make it much easier to isolate your problem this way versus trial and error.

    Pretty much run the game and let it crash, type Windows+R, then enter eventvwr in the box and hit enter, go to windows logs > applications and find the crash report. Paste it here and people should be able to figure out what's going on pretty fast.
  8. Nethel

    Can't play for more than 15 minutes before crashing. No issues in the beta.

    Windows 7 64bit
    i5-3570k
    16gb ram
    7950 3gb

    Crash Log:

    Support Ticket: #121207-000446