PlanetSide 2 crash when exit game

Discussion in 'Player Support' started by Blutark, Nov 21, 2012.

  1. Blutark

    Problem signature:
    Problem Event Name: BEX
    Application Name: PlanetSide2.exe
    Application Version: 0.0.0.0
    Application Timestamp: 50ab960e
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 7fffffff
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.768.3
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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    C:\Windows\system32\en-US\erofflps.tLocale ID: 2057
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    • Up x 11
  2. TSR AlexS Customer Service

    Just so we're on the same page. You're crashing when you exit the game? Mind posting your Dxdiag?
  3. golanthe

    Have the same thing. Can play fine but the game doesnt close in a normal matter.
    • Up x 3
  4. Jesus669

    This has been happening to me sense the beginning of testing, and I reported it. 4/5 of proper game exits crash game.

    Dunno if it's safe to post dxdiag where others can see so I won't.
  5. MrGr3y

    Ill add a +1 for this issue, reported some weeks ago during beta as well.
    Dxdiag report exceeds maximum post length.
  6. RunsFast1

    I have the same Problem so far no crashes in-game only when I press EXIT to quit game and I get Planetside 2 .exe stopped working and a couple of my friends have the same problem. This also happened to me during beta version also please fix this.
  7. L33T-T3CH

    this has been happening to me (crashing on exit) since vets were let into beta, i reported it many times then began to think that the reasons may have had to do with the bug reporter app and after they removed that it would be gone.
  8. Sienihemmo

    I've had this too, since I got into the beta. I never really thought of it as a problem because, well, if you're exiting the game then you're pretty much done with it anyways, right? Of course it would be nice not to get it every time, but it's really more of a polishing matter than anything else.
  9. Simpsoid

    I also have this issue every time I exit the game. Everything else works fine but when I click "Log Out" and then "Exit Game" (or whatever it is) I get a crash after the game has exited. No real issue since I can just close the crash dialog but it's a tad annoying.

    Windows 7, 64 bit, Nvidia 570GTX (latest beta drivers, 310.61), 8GB RAM, Comodo + Microsoft Security Essentials (both are antivirus protection).
  10. wigglez

    It's a bit worse on xp

    The music starts skipping and your system runs very slow. Then windows pops up a box saying it closed it to protect your computer.

    Between this and the other problem I'm having, I can't imagine how it was in beta.
  11. Toxicmix1

    +1

    nothing new, it´s being happening for some time
  12. PeteOdeath

    I get this exact same crash every time I exit. Windows 8 64bit, I7 3770K, 580GTX 3GB SLi, NV 310.61 drivers.
    Not really a big deal, As it doesn't seem to affect anything.
  13. daveee

    same, always crashes when clicking exit

    Problem signature:
    Problem Event Name:BEX
    Application Name:planetSide2.exe
    Application Version:0.0.0.0
    Application Timestamp:50adc7c5
    Fault Module Name:StackHash_5861
    Fault Module Version:0.0.0.0
    Fault Module Timestamp:00000000
    Exception Offset:pCH_59_FROM_ntdll+0x00041318
    Exception Code:c0000005
    Exception Data:00000008
    OS Version:6.2.9200.2.0.0.256.48
    Locale ID:2057
    Additional Information 1:5861
    Additional Information 2:5861822e1919d7c014bbb064c64908b2
    Additional Information 3:dac6
    Additional Information 4:dac6c2650fa14dd558bd9f448e23afd1

    Dxdiag coming next
  14. sfg-Leadsides

    Same here. Crash on exit every time. DxDiag shows no problems found.

    Problem signature:
    Problem Event Name: BEX
    Application Name: PlanetSide2.exe
    Application Version: 0.0.0.0
    Application Timestamp: 50adc7c5
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 00000044
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    System basics:
    os: Windows 7 64x
    cpu: Phenom II X4 965BE
    video: EVGA GTX560ti
    memory: GSkill ripjaws 4x2GB (8GB)
    sound: Creative SB X-fi Pro
  15. XxAirborn3xX

    Had this issue on beta. Then its fine now since release
  16. chr0n0phage

    Been happening for so long i'm beginning to think its supposed to be that way. ;)
    • Up x 1
  17. Cl1mh4224rd

    Same here. "PlanetSide2.exe has stopped working" every single time I've exited the game.

    ------------------
    System Information
    ------------------
    Time of this report: 11/22/2012, 23:12:31
    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: P35-DS3R
    BIOS: Award Modular BIOS v6.00PG
    Processor: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (2 CPUs), ~2.7GHz
    Memory: 4096MB RAM
    Available OS Memory: 4094MB RAM
    Page File: 2407MB used, 5781MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 64bit Unicode

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 460
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 460
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0E22&SUBSYS_23221462&REV_A1
    Display Memory: 2769 MB
    Dedicated Memory: 978 MB
    Shared Memory: 1791 MB
    Current Mode: 1920 x 1200 (32 bit) (59Hz)
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.0697 (English)
    Driver Version: 9.18.13.697
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 10/2/2012 17:21:00, 18252136 bytes
    Device Identifier: {D7B71E3E-4D62-11CF-6B75-2F031CC2C435}
    Vendor ID: 0x10DE
    Device ID: 0x0E22
    SubSys ID: 0x23221462
    Revision ID: 0x00A1
    Driver Strong Name: oem4.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section024:9.18.13.697:pci\ven_10de&dev_0e22
    Rank Of Driver: 00E02001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    (Some information snipped for brevity.)
  18. Fosters9999

    I have had the same problem did they come up with some type of fix?
  19. oherror

    mine does crash too. Actually even in beta the game never closes correctly. I wrote a script to just nuke the process when i'm done playing. At least then it closes with out perhaps causing a BSD which i got once do to the CTD.
  20. Jesus669

    With all the reporters from this thread alone, how was this not looked into? People working on the game have said they didn't know it was a problem at the earliest a month ago. /sigh