Not even been able to load up the game...

Discussion in 'Player Support' started by RoMoronik666, Mar 17, 2013.

  1. RoMoronik666

    .....since the last patch!!! It simply freezes on the loading screen at 15 (or sometimes 40) percent.

    SOE sort it out!!!
  2. mountain

    I also can log in and then when I try to play the game my computer gets frozen with a black screen....using win 7 64 and 8mg RAM with Quad core and dedicated video card but don't know what is going on...
  3. ENGTX

    well thats odd. i have huge delay when i first open the game . then log in is fast . before was the opposite .
  4. TSR-Jesse S Customer Service

    Run your Planetside 2 Launchpad and log in, but do not press play. Click on the Advanced Tools icon (looks like a hexagon surrounding a wrench) in the lower left and then choose the option to open game directory. In the window/folder that comes up, locate and delete the following files

    PlanetSide2.exe
    ActivityUserData.ini
    LaunchPad-user.ini
    LoadingScreen.xml
    InputProfiles.xml
    SoundSettings.xml
    UserOptions.ini
    vivoxoal.dll
    vivoxsdk.dll

    Once these files are deleted, close the Planetside 2 window/folder and go back to the Launchpad > Advanced Tools/Settings menu. Click on the Validate Game Assets menu option and then press the green Validate button to have the Launchpad check your game files, and download any missing or corrupt files.
  5. RoMoronik666

    Thankyou for the speedy reply!
    I will try this tonight.


    You see guys, SOE do love us!
  6. RoMoronik666

    Thanks - tried this last night and it worked.... :)
  7. q8ystyftw

    Help!!!!! i Cant find it
  8. q8ystyftw

    Guys wheres advanced commands i cant fin it help!!!
    :(