Network Problems

Discussion in 'Player Support' started by MichaelS, Aug 10, 2013.

  1. MichaelS

    I experience a lot of packet loss to the Cobalt server. tracert show that the loss is inside the sony network.
    every local network connection i.e. to my rootserver works fine with no loss.
    Code:
    C:\Program Files\Windows AIK\Tools\PETools>tracert  195.33.132.169
 
Routenverfolgung zu amspsn-liv-gw05.planetside2.com [195.33.132.169]
über maximal 30 Hops:
 
  1    <1 ms    <1 ms    <1 ms  router.xxxx.home [192.168.1.1]
  2    5 ms    5 ms    4 ms  dslb-188-100-160-001.pools.arcor-ip.net [188.100.xxx.xxx]
  3    12 ms    7 ms    5 ms  92.79.251.213
  4    7 ms    7 ms    6 ms  188.111.189.29
  5    7 ms    12 ms    9 ms  188.111.129.65
  6    22 ms    23 ms    23 ms  92.79.213.138
  7    12 ms    12 ms    12 ms  nlamtr1103er1.am.nl.attglobal.net [195.69.144.194]
  8    13 ms    14 ms    13 ms  32.112.228.10
  9    10 ms    10 ms    10 ms  mdf002c7613r0003-tge-10-1.ams1.attens.net [32.42.0.170]
10    17 ms    16 ms    16 ms  vl50.amsixmsfc-1.sonyonline.net [195.33.129.76]
11     *        *       16 ms  amspsn-liv-gw05.planetside2.com [195.33.132.169]
 
Ablaufverfolgung beendet.
    MichaelS, Aug 10, 2013
    #1 Last edited by MichaelS, Aug 10, 2013

  2. GreyDeath

    Tracing route to amspsn-liv-gw05.planetside2.com [195.33.132.169]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 32 ms 27 ms 27 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182
    ]
    3 27 ms 27 ms 27 ms link-b-central10.pcl-gw02.plus.net [212.159.2.16
    2]
    4 29 ms 31 ms 29 ms 194.core.access.plus.net [212.159.0.194]
    5 27 ms 27 ms 27 ms ae2.pcl-cr01.plus.net [195.166.129.6]
    6 27 ms 28 ms 29 ms xe-11-2-0.edge3.London2.Level3.net [212.187.201.
    213]
    7 28 ms 27 ms 65 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]

    8 35 ms 35 ms 34 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
    9 35 ms 35 ms 35 ms vlan104.ebr2.London1.Level3.net [4.69.143.98]
    10 35 ms 35 ms 35 ms ae-46-46.ebr2.Amsterdam1.Level3.net [4.69.143.73
    ]
    11 38 ms 67 ms 35 ms ae-58-223.csw2.Amsterdam1.Level3.net [4.69.153.2
    10]
    12 35 ms 35 ms 35 ms 4.69.162.205
    13 35 ms 35 ms 35 ms SONY-ONLINE.edge4.Amsterdam1.Level3.net [212.72.
    42.182]
    14 36 ms 36 ms 35 ms amspsn-liv-gw05.planetside2.com [195.33.132.169]


    Trace complete.

    I wonder if packet loss is causing my issue I can run around at the warpgate but cant see anyone else - then occasionally someone appears standing there for a bit.. then another... etc.

    C.
    GreyDeath, Aug 14, 2013
    #2

  3. Artifex78

    @MichaelS
    Ping is much better if you want to check for possible packet loss.
    Try "ping -t 195.33.132.169" and watch it for a minute or so.

    If you like you could log it to a file aswell:
    ping -t 195.33.132.169 >c:\ps2_ping.log

    Look out for batches of lost packets. Just one lost packet now and then is usually no problem.

    @GreyDeath
    Your traceroute doesn't show anything suspicious. Routing could be better but I doubt that's the cause of your issues. You can try the ping command. Maybe there is some kind of traffic shaping going on in your case but then other games should be affected aswell. Try your ISP's community forum (http://community.plus.net/forum/). maybe you are not alone.
    Artifex78, Aug 14, 2013
    #3

  4. Joiner

    Use pathping command in windows not just ping for see loss packets
    Joiner, Aug 14, 2013
    #4