Map freeze

Discussion in 'Player Support' started by ZarineT, Jul 21, 2013.

  1. ZarineT

    When looking at the map, each time I try to perform an action (zoom in/out or move it) the game freeze and the action takes about 10 secondes to execute.

    I had no problem previously and it is really annoying.
    I found a topic on the forum about tmp files but I can't find any in the directory "my pictures" as stated in the post about solving it.

    Any one can help?
  2. Caspartine

    I have the same problem, zoom in/out, moving in the map, even the first load of the map causes freezes. Few months ago everything was fine, about 2 months ago this happened.
    Would you be so kind to link the topic you mentioned? Would like to check it out.
  3. TSR-Jesse S Customer Service

    • Up x 1
  4. Caspartine

    Well, first of all, thanks for the tip, that actually helped, after I deleted 65k+ tmp files from My pictures.

    Question comes to my mind though - this definitely is on your side of the playground, care to fix it? Or should we just continuously clear that folder?

    Thanks again,
  5. TSR-Jesse S Customer Service

    The issue arises due to the user having the file-path on their "My Pictures" folder include a special character, renaming it to exclude any special characters should fix you up, and make it so you don't need to go into that any-more, as well as removing your map freezes.