Major Live Issues

Discussion in 'Official News and Announcements' started by Higby, Mar 26, 2014.

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  1. Higby Developer

    Hey all -

    In order to give some visibility to the top issues we're working on fixing we'll be posting a weekly thread with the issues we're tracking. We won't always have a fix as of the posting, and often we'll be asking for more info from you on these issues. These are the things we're hearing you guys say are broken, so they're where we're focusing our attention.

    We are tracking the following major issues as of 5/22/2014:

    Live issues:
    • VOIP Inconsistency
      • Description: in-game voice is a bit inconsistent, with players not being in the correct squad/platoon/outfit channels
      • Status: We're aware of issues here, working on a resolution but no ETA at this time.
    • Implants/Boosts purchased in the VR zone not appearing in other zones
      • Description: If you purchase boosts or implants while in VR and already have one of that type, the stack count won't properly update while in the regular world zones.
      • Status: Testing a fix internally; in the meantime, don't buy boosts or implants in VR. If you have already, return to the VR zone to equip them.
    Resolved / Monitoring on Live / Reviewing Player Feedback:
    • Multi-second hitch/freeze frame every 20 minutes
      • Description: Some players have been experiencing a long pause that occurs exactly every 20 minutes. We have found the cause of this issue, it is also related to network connection, players with a worse connection to the game server will have a more severe hitch.
      • Status: Should be fixed in 5/20 update
    • NVIDIA Graphics Driver Crash
    • Commerce and Membership Issues
      • Description: SOE is battling some company wide commerce issues due to the All Access update, which may present in a variety of ways and seemingly random. If you experience any issues with your membership, membership loyalty, membership benefits, SC balance, SC purchases, or anything of that nature, it is indicative of the larger issue we're dealing with.
      • Status: There have a number of fixes implemented and it should be much better than it was initially, but we're getting reports that it's not quite perfect for PS2 and other SOE games.
    • Briggs (Sydney Server) excessive login times
      • Description: Login times to the Briggs server are excessively long.
      • Status: This should now be greatly improved. We're monitoring and looking for opportunities for further improvement.
    • Client Crash - Darklight Attachment!
      • Description: We picked up a new client crash in this update. If you switch classes with a darklight attached to your primary weapon, you will crash.
      • Status: Fixed
    • Input latency (Mouse lag)
      • Description: Players have reported latency in mouse input and issues with raw mouse input
      • Status: Fix live 3/27. We're still taking feedback and working with some of you on possibly related issues. More on that later.
    • Out Of Memory Crash
      • Description: the client will crash at around 3gb of ram used, this commonly causes crashes on longer play sessions
      • Status: Fix live 4/2.
    • Area de-synchronization
      • Description: Players entering and exiting areas in the game is currently error prone. This bug is the cause of a variety of issues like the vehicle invulnerability (where the game didn't think you left the warpgate), bases capturing with no players present, credit for capturing a base that you've left, etc.
      • Status: Fix live 4/2.
    • Hit Detection inconsistencies
      • Description: We have tracked many of the recent issues with hit detection to anti-cheat validation on the server. This can be made worse by having a slower or unstable connection to the game server.
      • Status: Improvement live 4/1.
      • Next Steps: Additionally, in the next few weeks we are going to put in some more information about the quality of your connection state so that you can be better informed when connection related errors are occurring.
    • Server Crashes
      • Description: We've got one open server crash in testing, which should be going up with next week's update.
      • Status: Fix Live 4/16
    • Client Crash
      • Description: Players may crash at various times but most often when moving between continents.
    • Client Crash - 64 bit
      • Description: We've all the major crashes associated with the 64 bit. We've had a rare one crop up this morning which is only affecting some players.
      • Status: The client has been temporarily disabled until this is resolved.
    • Asset Management Crash
      • Description: This is a fairly common crash that we're very close to fixing, it would feel like a random crash to desktop without any consistent reproduction.
      • Status: Close to having a fix.
    • AV Software Preventing Client from Running
      • Description: If you're running AV software and can't run after today's patch, 4/2, try disabling it for now.
    • Up x 95
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