Lost character and can't submit ticket

Discussion in 'PlanetSide 2 Gameplay Discussion' started by Sophronius, Feb 21, 2020.

  1. Sophronius

    Greetings,

    Recent developments I overheard has roused my interest to return to PS2, however I'm not really sure what to do. My characters are just gone and when I try to create a ticket I am told I need to "verify email." When I log in through steam I am prompted with a box that tells me I need to create a new email for verification but when I do I get a message that tells me they 'cannot update my email at this time.'

    What can I do? Also, better question: Is this worth pursuing? I spent real money on my character that doesn't exist anymore. I also spent possibly hundreds of hours on it. If the character cannot be recovered (my real world cash spent included) then why should I bother? I figure that it could happen again.
  2. Sophronius

    Apologies I discovered that I had multiple login names and have managed to locate my character.

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