Level3 issues? Post some info here

Every one has different levels of knowledge on any given subject. Not only that but every one has a different understanding of what any given word means even if that understanding is only slightly different. Other people (myself included) may not know an extreme amount about networking, but many people try and help with what they know correct or incorrect. A lot of this information is posted because for some reason it helped the person posting it solve their problems.

Part of the reason for forums is so that users can try and help other users. If you or anyone else wants a response from SOE use the ticket system. If you use the forums you need to expect that there will always be someone that is not helpful even if they are trying to be.

Nov 7, 2014 - 2:40 PM

Tracert
2 19 ms 18 ms 18 ms tukw-dsl-gw66.tukw.qwest.net [63.231.10.66]
3 36 ms 48 ms 29 ms tukw-agw1.inet.qwest.net [71.217.186.9]
4 18 ms 19 ms * sea-brdr-02.inet.qwest.net [67.14.41.18]
5 18 ms 18 ms * ae14.edge2.Seattle1.Level3.net [4.68.62.189]
6 50 ms 62 ms 68 ms ae-1-4.bar1.LasVegas1.Level3.net [4.69.133.109]
7 50 ms 51 ms 51 ms ae-1-4.bar1.LasVegas1.Level3.net [4.69.133.109]
8 195 ms 214 ms 203 ms SWITCH-COMM.bar1.LasVegas1.Level3.net [205.129.16.50]
9 52 ms 51 ms 52 ms lp.soe.com [64.37.171.24]

Pathping
2 tukw-dsl-gw66.tukw.qwest.net [63.231.10.66]
3 tukw-agw1.inet.qwest.net [71.217.186.9]
4 sea-brdr-02.inet.qwest.net [67.14.41.18]
5 ae14.edge2.Seattle1.Level3.net [4.68.62.189]
6 ae-1-4.bar1.LasVegas1.Level3.net [4.69.133.109]
7 ae-1-4.bar1.LasVegas1.Level3.net [4.69.133.109]
8 SWITCH-COMM.bar1.LasVegas1.Level3.net [205.129.16.50]
9 lp.soe.com [64.37.171.24]

Except look at the last hop 51-52ms. you are going trough hop 8 and hitting hop 9 in 52ms, it doesn't matter that hop 8 takes 200+ms to respond, its called IMCP deprioritization and is normal in routers.

What ever...

Emerald Server, happening at this moment Nov 7, 3:35 PM
Serious Desync Floating and flying tanks and sunderers, vehicles and players not there, then suddenly there. ESF that appear out of no where to vanish just as quickly.

Did I say there wasn't a problem?, I said the problem is not Level 3..

The obvious reason for this thread is stated in the OP, but another reason is that people can help others that for whatever reason know less. Simply bashing others because they don't know or understand thing the way you expect them to does not help anyone. It would help if you explained why a person is wrong rather then say go read this pdf it will tell you everything you need to know. It really wont the people that go read it will not necessarily understand the contents of that pdf.

It would also be better if you, or anyone else (myself included) would not post in threads if we can not contribute to them, we are asking for advice, or simply posting our experience so others may benefit from them.

Except it explains it, why should basicly retype that, I even pointed out the pages that has the info needed. And I have been explaining things over the past 8 pages, yet even after explaining it some still spout BS.

Ummmm... I am contributing, I have pointed out to a few people who have local issues that need to be fixed, and people who mistakenly think there are issues in their traces just because hops timeout or respond slower but the destination responds normally, or traces what don't even have level 3 in them.

And if someone from SOE tells me to stop I will, until Ill keeping doing exactly what I have been doing, I have even gotten a PM thanking for what i'm doing here.

I never said it did not explain it, I said other people may or may no understand it. There is a big difference between saying "it does not explain it" and "others may or may not understand it for various reasons".

I have not and will not read the entire thread to verify that. Let me say this there will be others that also will not read the entire thread. The point here is from what I have seen you have not been, but that does not mean you have not been.

How many people would understand that pdf if you printed 20 copies and handed them out to 20 random people? I would have to say you would be lucky to have 1 person understand it. That says nothing if they care or not. Just because you understand it does not mean others will. If someone does understand it would also be more likely that they would not ask here.

You don't have to you can check just my post from my profile if you so desire, but you know at this point you are the one that has not contributed anything useful to this thread except to come here and bash me (which could be done in PM as not to "clutter" the thread). So at this point I don't really care what you think, and like I said before I will keep doing what i'm doing unless SOE wants me to stop.

Except these are not random people, if they can use tracert then "conclude" that level 3 is the issues they should be able to read a simple presentation and Its a pretty dumbed down presentation at that and explains itself pretty good. Did you even look at it?

Yes if I wanted to I would have to read the entire thread looking at a profile does not show the context or the what was said, and thus it can not prove or disprove helpfulness. I was just point out a different perspective, that for some unknown reason you cant accept. Also I have not had a chance to contribute because you are too busy attacking me.

I understand it but that is not what I am or was referring to. It is common for people to see a command for example a tracert that has been posted many many time in this thread and simply copy and paste that command with no understanding of what it does or how it works. the ability to read something and the ability to understand what was read are two different things. I could read some papers on how DNA works, but just because I can read them does not mean I understands what was written.

They are random people in the fact that you or I don't know them we don't know what they are capable of, and assuming anything at all just does not work.

Also if you don't care you will not reply if you do reply you are showing that on some level you do care.

Not sure if this related but been lagging all night.


Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Drison>tracert www.planetside2.com

Tracing route to planetside2.com [64.37.171.22]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 50 ms 21 ms 21 ms phnx-dsl-gw68.phnx.qwest.net [67.40.227.68]
3 21 ms 21 ms 21 ms phnx-agw1.inet.qwest.net [75.160.238.25]
4 32 ms 31 ms 32 ms lsv-edge-01.inet.qwest.net [67.14.19.22]
5 34 ms 32 ms 32 ms 65.114.177.38
6 245 ms 248 ms 240 ms sony.demarc3.sinap-tix.com [64.79.157.78]
7 262 ms 267 ms 264 ms www-new.planetside2.com [64.37.171.22]

Trace complete.

C:\Users\Drison>tracert 64.37.171.24

Tracing route to lp.soe.com [64.37.171.24]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 21 ms 21 ms 21 ms phnx-dsl-gw68.phnx.qwest.net [67.40.227.68]
3 21 ms 21 ms 21 ms phnx-agw1.inet.qwest.net [75.160.238.25]
4 30 ms 30 ms 30 ms lsv-edge-01.inet.qwest.net [67.14.19.22]
5 37 ms 37 ms 37 ms 65.114.177.38
6 255 ms 255 ms 256 ms sony.demarc3.sinap-tix.com [64.79.157.78]
7 235 ms 246 ms 243 ms lp.soe.com [64.37.171.24]

Trace complete.

There is no Level 3 in your trace anywhere.

Looks like SOEs port is possibly overloaded.

I didn't find the thread in time - here is the info from the one I created:
_________________________________________________________
Quote:
There is a latency problem for many EU players since months which appears as three digit pings during prime time. Traceroutes indicate that Level 3 is the cause. The issues are getting worse instead of better so I wonder if SOE can interfere in any way.

Traceroute during lag:

Code:

tracert 69.174.194.166
 
1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 17 ms 17 ms 17 ms 217.0.119.205
3 20 ms 18 ms 17 ms 217.0.89.230
4 20 ms 20 ms 20 ms f-ee5-i.F.DE.NET.DTAG.DE [62.154.14.242]
5 41 ms 42 ms 44 ms 62.157.250.74
6 95 ms 92 ms 93 ms ae-130-3516.edge6.Amsterdam1.Level3.net [4.69.162.238]
7 97 ms 96 ms 96 ms SONY-ONLINE.edge6.Amsterdam1.Level3.net [212.72.46.190]
8 80 ms 79 ms 79 ms amspsn-liv-gw02.planetside2.com [69.174.194.166]

Traceroute during morning hours:

Code:

tracert 69.174.194.166
 
1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 18 ms 17 ms 17 ms 217.0.119.205
3 20 ms 18 ms 18 ms 217.0.89.226
4 21 ms 19 ms 19 ms 217.239.40.242
5 20 ms 20 ms 20 ms 62.157.250.70
6 25 ms 23 ms 24 ms ae-130-3516.edge6.Amsterdam1.Level3.net [4.69.162.238]
7 24 ms 24 ms 24 ms SONY-ONLINE.edge6.Amsterdam1.Level3.net [212.72.46.190]
8 24 ms 24 ms 24 ms amspsn-liv-gw02.planetside2.com [69.174.194.166]

What you posted does not mean Level 3 is the issues, use the Level 3 looking glass and trace back to your public IP and post that.

http://lookingglass.level3.net/

Many times its the users ISP or an ISP the users ISP uses which is shown as the problem on the reverse trace.

The traceroute from the site might indicate that the issue is the ISP:

Code:

  1 ae-120-3506.edge4.Amsterdam1.Level3.net (4.69.162.181) 0 msec
    ae-230-3606.edge4.Amsterdam1.Level3.net (4.69.162.197) 0 msec
    ae-120-3506.edge4.Amsterdam1.Level3.net (4.69.162.181) 0 msec
  2 64.208.27.145 [AS3549 {GBLX}] 56 msec 52 msec 4 msec
  3 80.156.163.193 [AS3320 {DTAG}] 0 msec 0 msec 0 msec
  4 k-ea2-i.K.DE.NET.DTAG.DE (217.5.73.109) [AS3320 {DTAG}] 12 msec 8 msec 12 msec
  5 217.0.89.237 [AS3320 {DTAG}] 8 msec 224 msec 212 msec

But then I let the server ping the problematic Level 3 server from my post before:

Code:

Ping results from Amsterdam, Netherlands
to 4.69.162.238(ae-130-3516.edge6.Amsterdam1)
icmp_seq=0 time=1 ms
icmp_seq=1 time=1 ms
icmp_seq=2 time=216 ms
icmp_seq=3 time=1 ms
icmp_seq=4 time=224 ms
icmp_seq=5 time=1 ms
icmp_seq=6 time=224 ms
icmp_seq=7 time=224 ms
icmp_seq=8 time=212 ms
icmp_seq=9 time=216 ms

Which makes it obvious that the server is having issues.

A second traceroute to myself confirms my conclusion:

Code:

  1 ae-120-3506.edge4.Amsterdam1.Level3.net (4.69.162.181) 0 msec
    ae-230-3606.edge4.Amsterdam1.Level3.net (4.69.162.197) 0 msec
    ae-120-3506.edge4.Amsterdam1.Level3.net (4.69.162.181) 0 msec
  2 64.208.27.145 [AS3549 {GBLX}] 32 msec 0 msec 0 msec
  3 80.156.163.193 [AS3320 {DTAG}] 4 msec 0 msec 0 msec
  4 k-ea2-i.K.DE.NET.DTAG.DE (217.5.73.109) [AS3320 {DTAG}] 12 msec 8 msec 12 msec
  5 217.0.89.237 [AS3320 {DTAG}] 12 msec 8 msec 12 msec

That is a router (not a server), IMCP (Pings and traces, etc.) are low/last priority, high pings pointed at it mean nothing. lookup/google ICMP Deprioritization.

Is 217.0.89.237 your IP? If so on that first reverse trace has odd response times on that hop but the 2nd trace is ok.

But both show no issues with Level 3 though.

No 217.0.89.237 is just the second last hop. I removed the 6th hop because it contained my own IP. The IMCP packets get filtered anyways.

That I pinged the router was based on a misunderstanding how to use the site. Still it seems like I need to read about some details before doing further experiments. Since prime time is over, my ping is back to normal
http://i.imgur.com/lZJPCzK.png

Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse
0 Christian-PC.fritz.box [192.168.178.20]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% fritz.box [192.168.178.1]
0/ 100 = 0% |
2 17ms 0/ 100 = 0% 0/ 100 = 0% 217.0.119.22
0/ 100 = 0% |
3 19ms 0/ 100 = 0% 0/ 100 = 0% 87.190.163.58
0/ 100 = 0% |
4 22ms 0/ 100 = 0% 0/ 100 = 0% 217.239.52.102
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% 62.157.250.74
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% ae-130-3516.edge6.Amsterdam1.Level3.net [4.69.162.238]
0/ 100 = 0% |
7 129ms 0/ 100 = 0% 0/ 100 = 0% SONY-ONLINE.edge6.Amsterdam1.Level3.net [212.72.46.190]
0/ 100 = 0% |
8 122ms 0/ 100 = 0% 0/ 100 = 0% amspsn-liv-gw02.planetside2.com [69.174.194.166]

Ablaufverfolgung beendet.

Routenverfolgung zu amspsn-liv-gw02.planetside2.com [69.174.194.166] ber maximal 30 Abschnitte:

1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 17 ms 17 ms 17 ms 217.0.119.22
3 21 ms 20 ms 18 ms 87.190.163.58
4 22 ms 23 ms 21 ms 217.239.52.102
5 50 ms 52 ms 51 ms 62.157.250.74
6 124 ms 124 ms 125 ms ae-130-3516.edge6.Amsterdam1.Level3.net [4.69.162.238]
7 123 ms 123 ms 125 ms SONY-ONLINE.edge6.Amsterdam1.Level3.net [212.72.46.190]
8 121 ms 123 ms 124 ms amspsn-liv-gw02.planetside2.com [69.174.194.166]

Post a reverse trace to your WAN IP from here http://lookingglass.level3.net/traceroute/lg_tr_main.php

Tried a trace to your first hop but as you can see your ISP has some screwed routing issue to that IP.

Code:

Traceroute results from Amsterdam, Netherlands to 217.0.119.22(217.0.119.22)
  1  ae-121-3507.edge4.Amsterdam1.Level3.net (4.69.162.185)    0.738 ms  0.827 ms  0.784 ms
  2  62.157.248.201 (62.157.248.201)    0.899 ms
  2  194.25.211.33 (194.25.211.33)    0.909 ms
  2  62.157.248.201 (62.157.248.201)    0.959 ms
  3  ka-eb1-i.KA.DE.NET.DTAG.DE (62.154.74.86)    13.5 ms  13.2 ms  14.4 ms
  4  ka-eb1-i.KA.DE.NET.DTAG.DE (62.154.74.86)    14.8 ms
  4  ka-eb1-i.KA.DE.NET.DTAG.DE (62.154.74.170)    15.1 ms
  4  ka-eb1-i.KA.DE.NET.DTAG.DE (62.154.74.86)    14.3 ms
  5  0.0.0.0  * * *
  6  0.0.0.0  * * *
  7  0.0.0.0  * * * 

what is so wierd about the routing?

here are my results:

Code:

1  ae-121-3507.edge4.Amsterdam1.Level3.net (4.69.162.185)    0.732 ms  45.8 ms  0.712 ms
  2  64.208.27.145 (64.208.27.145)    1.07 ms  1.04 ms  1.45 ms
  3  80.156.160.57 (80.156.160.57)    4.23 ms  2.50 ms  2.50 ms
  4  ka-eb1-i.KA.DE.NET.DTAG.DE (62.154.74.170)    15.9 ms  14.8 ms  14.8 ms
  5  ka-eb1-i.KA.DE.NET.DTAG.DE (62.154.74.170)    13.8 ms  13.8 ms  14.0 ms
  6  87.190.163.49 (87.190.163.49)    11.9 ms  11.9 ms  11.8 ms
  7  p4FE3A4F1.dip0.t-ipconnect.de (79.227.XXX.XXX)    29.0 ms !filtered  29.8 ms !filtered  29.0 ms !filtered