I haven't been able to launch Planetside since GU09.

Discussion in 'Player Support' started by Captain Khi, May 25, 2013.

  1. Captain Khi

    I was only like 3 days into a 7 day boost also, but I guess that's no matter.

    • Before the hotfix it loaded to 98% and then just went to a black screen.
    • After the second hotfix, it goes to 15 or 37%, and then a black screen.
    • Game never stops responding, or doesn't lock up. Just a steady black screen for hours.
    • All of my other games work (TF2, Payday, etc.)
    I haven't found much about this Googling, at least nothing from this year. Help - I'm starting to have withdrawals.
  2. TSR-Jesse S Customer Service

    It's entirely possible you're experiencing the result of a corrupt game file. Try this, run your Planetside 2 Launchpad and log in, but do not press play. Click on the Advanced Tools icon (looks like a hexagon surrounding a wrench) in the lower left and then choose the option to open game directory. In the window/folder that comes up, locate, make backups of, and delete the following files

    PlanetSide2.exe
    ActivityUserData.ini
    LaunchPad-user.ini
    LoadingScreen.xml
    InputProfiles.xml
    SoundSettings.xml
    UserOptions.ini
    vivoxoal.dll
    vivoxsdk.dll

    Once these files are deleted, close the Planetside 2 window/folder and go back to the Launchpad > Advanced Tools/Settings menu. Click on the Validate Game Assets menu option and then press the green Validate button to have the Launchpad check your game files, and download any missing or corrupt files.
    • Up x 1
  3. Captain Khi

    Jesse S. You are my friggin' hero, man.

    My adrenaline went nuts as soon as I heard the theme music ;D THANK YOU!!
  4. TSR-Jesse S Customer Service

    In PlanetSide 2, hero is you! Have a great time playing, see you in the fight ;)