I can't access my account.

Discussion in 'Player Support' started by Vhexd, Dec 27, 2015.

  1. Vhexd

    I haven't been able to access my main account since the swap to Daybreak games from SOE.

    When I try to log in, I get the Invalid Username/Password error. This is the same in game and on the website.

    I am able to change my password, but even if I change my password, I still cannot log into my account.

    I've created a new account, so I can submit a ticket, but nothing has come of this for weeks now.

    I really feel robbed, I was a paying customer and I put so much time into my main account, and now I can't play on it, and I don't know what else to do.
  2. Vhexd

    Still having this issue, I really miss my character! :(
  3. ObiVanuKenobi

    Did you reply to the automated message asking for info? You must do that to get a real reply.
    If you already did that only thing you could do is open another ticket, i've always had an answer in 10-15h.
  4. Vhexd

    Thanks, yeah I have. My 3rd and latest ticket has been open for 6 days now, still no reply.
  5. ObiVanuKenobi

    They just don't want to talk with you.