Why dont you add a debugger like many other programs to send you reports so it's easy for you to track them????????
I'm having the same problem as of today, worked fine before the patch. Gona give it few days atleast. Its of no use to QQ over this SOE is prolly working their ***** off for this Keep up the good work.
I have the same issue as the OP.... again. This is the second time a hotfix has broken my working copy of Planetside 2, and it is getting very old. Here is a copy of the crash error. I know this is not with my computer, as I've been through this before. Sony, please try and remember this bug and try not to reintroduce it over and over again, thank you. Problem signature: Problem Event Name: APPCRASH Application Name: PlanetSide2.exe Application Version: 0.0.0.0 Application Timestamp: 50f0af29 Fault Module Name: PlanetSide2.exe Fault Module Version: 0.0.0.0 Fault Module Timestamp: 50f0af29 Exception Code: c0000005 Exception Offset: 016c870f OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00000000 Faulting process id: 0xb10 Faulting application start time: 0x01cdf0e4a044263a Faulting application path: D:\SteamLibrary\steamapps\common\PlanetSide 2\PlanetSide2.exe Faulting module path: unknown Report Id: df7802be-5cd7-11e2-bf22-cc52afe0ecbb Fault bucket , type 0 Event Name: BEX Response: Not available Cab Id: 0 Problem signature: P1: PlanetSide2.exe P2: 0.0.0.0 P3: 50f0af29 P4: StackHash_0a9e P5: 0.0.0.0 P6: 00000000 P7: 00000000 P8: c0000005 P9: 00000008 P10: Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Exception code: 0xc0000005 Fault offset: 0x016c870f Faulting process id: 0x11e0 Faulting application start time: 0x01cdf0e502499857 Faulting application path: D:\SteamLibrary\steamapps\common\PlanetSide 2\PlanetSide2.exe Faulting module path: D:\SteamLibrary\steamapps\common\PlanetSide 2\PlanetSide2.exe Report Id: 472d135b-5cd8-11e2-bf22-cc52afe0ecbb Fault bucket 3355136169, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: PlanetSide2.exe P2: 0.0.0.0 P3: 50f0af29 P4: PlanetSide2.exe P5: 0.0.0.0 P6: 50f0af29 P7: c0000005 P8: 016c870f P9: P10: Crashes whenever I hit the play button. The first is insta crash, doesn't go full screen, the second is when you DO go full screen, wait 5 sec and insta crash. This sucks
I had the same issue and tried various things. deactivate all other running tasks deactivate firewall and AV Nothing seemed to work after the latest patch. As a last attempt I tried to uninstall my AV and the game worked after that. Seriously WTF. I've been using Symantec Endpoint Protection.
You attempted to uninstall AV and it worked? Or..you successfully uninstalled AV? I use SEP (Symantec Endpoint Protection) too! I uninstalled the game today and re-installed fresh using STEAM, first time around I had used the patcher and downloader from SOE's website. It's clearly related to the patch that came out as nothing else in my system has changed.
*** CRASH LOGS from when GAME was installed via STEAM an hour ago *** 1st Instance. Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Exception code: 0xc0000005 Fault offset: 0x016c870f Faulting process id: 0x24c Faulting application start time: 0x01cdf105ba487e9c Faulting application path: F:\Program Files (x86)\Steam\steamapps\common\PlanetSide 2\PlanetSide2.exe Faulting module path: F:\Program Files (x86)\Steam\steamapps\common\PlanetSide 2\PlanetSide2.exe Report Id: 04d137ba-5cf9-11e2-a345-50e54948d153 2nd Instance. Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00000000 Faulting process id: 0x1900 Faulting application start time: 0x01cdf0e3dbaeb8f8 Faulting application path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Faulting module path: unknown Report Id: 1ad1572b-5cd7-11e2-a345-50e54948d153 *** CRASH LOGS from when GAME was installed via SOE patcher downloaded from PS2 website. *** 1st Instance. Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Exception code: 0xc0000005 Fault offset: 0x016c870f Faulting process id: 0x1650 Faulting application start time: 0x01cdf0b1a8efca53 Faulting application path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Faulting module path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Report Id: ebf15ee8-5ca4-11e2-a0ba-50e54948d153 2nd instance. Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Exception code: 0xc0000005 Fault offset: 0x016c870f Faulting process id: 0x11f8 Faulting application start time: 0x01cdf0abdc7db776 Faulting application path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Faulting module path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Report Id: 283e0ac4-5c9f-11e2-a0ba-50e54948d153 3rd Instance. Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Exception code: 0xc0000005 Fault offset: 0x016c870f Faulting process id: 0x1948 Faulting application start time: 0x01cdf0ae30f585ea Faulting application path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Faulting module path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Report Id: 763c5812-5ca1-11e2-a0ba-50e54948d153 4th Instance. Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Exception code: 0xc0000005 Fault offset: 0x016c870f Faulting process id: 0x16a8 Faulting application start time: 0x01cdf0ae3da5fffb Faulting application path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Faulting module path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Report Id: 7fbd3122-5ca1-11e2-a0ba-50e54948d153 5th Instance. Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Exception code: 0xc0000005 Fault offset: 0x016c870f Faulting process id: 0x111c Faulting application start time: 0x01cdf0af48907a10 Faulting application path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Faulting module path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Report Id: 8ac8ef53-5ca2-11e2-a0ba-50e54948d153 6th Instance. Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Exception code: 0xc0000005 Fault offset: 0x016c870f Faulting process id: 0xdb8 Faulting application start time: 0x01cdf0b09d8ee602 Faulting application path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Faulting module path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Report Id: e34ff305-5ca3-11e2-a0ba-50e54948d153 7th Instance Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Exception code: 0xc0000005 Fault offset: 0x016c870f Faulting process id: 0x111c Faulting application start time: 0x01cdf0b1ba3c730b Faulting application path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Faulting module path: F:\Program Files (x86)\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe Report Id: fb3f7107-5ca4-11e2-a0ba-50e54948d153
Yes, they did. Did you even read the post with the crash logs. It's a similar crash during program start-up that occurs on BOTH clients STEAM and SOE installs.
@ Rago ... I did.. the 2nd set of crash logs were taken when it was installed with just the installer. The 1st set of crash logs is when it was installed via Steam.
For any inquiring, I've opened a ticket and submitted ALL logs to the technical team, DXDIAG, MSINFO32, Symantec Logs, Crash Logs, Screenshots, they have all the information I can potentially provide to hopefully resolve this. I'm going to start analyzing the dump files myself trying to figure it out, employing the help of some friends from Ars Technica and the Tech Republic. I can tell you what I do know for those having errors...this is kind of OT but... If you update to Win7 SP1 via Windows Update, all your DX9 games can potentially break if you use NVIDIA drivers / Graphics Card ... this is due to the EVGA Precision application. I encountered this last night when I started updating everything in hopes of fixing this error. There are 2 MSKB articles detailing this problem. TL;DR... Waiting for tech team to respond to my ticket, all information submitted.
Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50f0af29 Exception code: 0xc0000005 Fault offset: 0x016c870f Faulting process id: 0x604 Faulting application start time: 0x01cdf112b9e4ab8a Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: PlanetSide2.exe P2: 0.0.0.0 P3: 50f0af29 P4: PlanetSide2.exe P5: 0.0.0.0 P6: 50f0af29 P7: c0000005 P8: 016c870f P9: P10: Same thing here.
Welcome to the party, Crezyman03. Do your best to follow this topic so we can ensure we continue to get responses. Have you submitted a ticket yet with all the information the CSRs require? If you don't mind my asking...what is your.. * Video Card / Make / Model / Driver * What kind of AV do you use. * When was the last 100% known time PS2 worked, what happened between it working and then not working. *Please don't over exaggerate*.
No on the ticket submission. I use EVGA Nvidia 580 I use Symantec EndPoint Protection (just uninstalled to test) I was playing this morning and game crashed a couple of times then tried to relaunch and boo yah ! Dead in the water. EDIT. After uninstall of SEP it seems to work and further digging, SEP was thinking the gamelauncher.exe and planetside2.exe files were some type of tamper files. Scan type: Tamper Protection Scan Event: Security risk detected: C:\USERS\PUBLIC\SONY ONLINE ENTERTAINMENT\INSTALLED GAMES\PLANETSIDE 2\LAUNCHPAD.EXE File: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\DWHWizrd.exe Location: Deleted or access blocked
Crezyman03, You are the 2nd person to uninstall SEP and get their game back up after the same error. I too can confirm a **** ton of those tamper errors, I never seen before until this Hotfix, screenshot to come. I'm NOT cool with uninstalling my SEP, so I've been playing around with settings. Worst case scenario, I will uninstall it and then test. Thanks for the update.
Just tried to run the game and got the same crash...after adding the recommended files to the allow list in the Firewall. 3 separate Tamper Alert errors were created. Definitely SEP related. I am about to upload a video of the entire process. Note: I disabled SEP prior to loading the game up.
