I really want something like this added. I agree make it cost 1-2k certs so that not just anyone joins it for giggles (although I realise even 2k isn't much for some). I'd say make it up to BR 30-40 though. If you point them to this channel at the end of a tutorial, perhaps along with suggesting youtube and other sites then I think people will turn to it for help. I think if someone goes to a channel like this for help, and gets it then that is their hook to stay in the game, not just by finding out what they need but also talking to people, potentially finding and outfit or making friends which will mean more people stick around. I'd also like to suggest give the mentor players a different colour within that chat channel to distinguish themselves from those seeking help. A new reporting category so we can easily report those who abuse this channel by misleading people or recruitment spam would be good too so SOE can quickly deal with them.