Hackers on Matherson right now

Discussion in 'Player Support' started by Deschain, Jan 22, 2013.

  1. Deschain

    Hacker removing defence turrets at Zurvan as i type this message, this is really getting old.
  2. Zakuak

    Off with their HEADS! SOE get a handle on this asap please!
  3. Jaamaw

    These hackers have been on for the past 24 hours. At best, this is an embarrassment to SOE. If they are able to toy with the servers like so, how safe is our personal/credit card information?
  4. TSR-Jesse S Customer Service

    Thank you. I've seen these reports circulating the past few days or so, and I've reported it to our in-game Enforcers, this is something that is a top priority and I guarantee you that they are working on it. Please be sure to report any players hacking or otherwise exploiting the game to us in a support ticket. The link to do so can be found here:

    http://help.station.sony.com/app/ask

    Every report you submit not only leads us to the individual in question, but also to ensuring that whatever methods they used to exploit and looked into and resolved accordingly. Your assistance is appreciated.
  5. Spectre63

    Jesse -

    are there plans to implement an in-game reporting system? It seems counter-intuitive (and would make it more difficult to locate the hacker) to need to leave the game to report someone.
  6. TSR-Jesse S Customer Service

    In the case you see a player who is supposedly breaking our community standards, you can also use the /report command or open a support ticket with us as; both methods are equally as effective as one-another, but sometimes you might want to give a more detailed report, or sometimes you might not be able to catch the perp's name (for whatever reason). It's been announced that they are going to be tuning the "/report" function, but they haven't given any specific details.

    Your report not only assists us with stopping that individual, it also assists us with updating the game client to prevent further exploitation.
  7. Spectre63

    perfect...glad to see /report is back.

    Thanks Jesse!
  8. Woodhullz

    Its annoying they can only ban people using OBVIOUS cheats. What about others? I know people are using software lag switches and such which SOE cannot find unless they start using punkbuster. Devs please use PB!
  9. Aliasse

  10. Aliasse

    Phone Verification is the only method to stop the rampant hacking. Once the account is perma banned that phone number as well is banned from future registeration. Thus stops Hackers from further interrupting gameplay.
  11. sladuog

    Are you implying it is not possible to get a new phone number?
  12. BenYeeHua

  13. Aliasse

    oh please enlighten me on where you can find a free phone number in which you're able to pick up and answer the phone and obtain the "X" # digit code in which you then put into the registration process to confirm your a legitemancy?

    Do you plan to hack and get banned then sign up for a 2yr contract with XXXX Phone provider just to play PS2 again? LOL?

    Banning through traditional means...
    -Hardware ID can be spooofed or changed easily.
    -IP# are normally Dynamic and rarely static.
  14. sladuog

    I'm not sure. Does SOE even ask for a phone number for confirmation on the creation of a new account? Is this really such a barrier in comparison with other methods of identification like adding a credit card to an account by default?

    And calm down bro.
  15. Palor

    The only way I can think of curving the mass account creation by hackers is to force a credit card to be attached to each account. Not to charge anything on it but sort of as an age gate or a credentials verification. Then when you ban an account you ban the credit card. This will limit most people to 2-4 accounts (guessing most people have 2-4 credit cards). It wont stop all hackers as someone will still find a way around it but it will stop lots of them. Many of the people that just go to these pay for hacks websites are not going to go around stealing credit cards or whatever it would take.

    I know this idea would likely get a large push back from the community but I dont see any other way. Banning IPs, Mac addresses and such does so very little, these things are far too easy to change.
  16. hostilechild

    Drive down to your phone vendor (cell/landline) and tell them you would like a new number. 5min later start using new number, its that easy. Then you get to spend hours letting everyone know and updating your information everywhere that requires phone#s

    So it might at least make them think about it. Although there is google phone#s :mad: which even solve that problem
  17. BenYeeHua

    Yes, we can't ban them forever.
  18. Aliasse

    Credit Cards can be easily changed #numbers n' all... As much as I want to provide my card Number to SOE I don't trust them holding that card because before PS2 came out some random hacked my account this was after the SOE database was compromised so I made it a habit to never put a CC# on n e account and only pay via Paypal or timecard.

    (Some hacker used some other person CC# on my account and bought a TON of SC points in Everquest2)
  19. Aliasse

    Phone vendors aren't free.... You'd have to pay for the new phone number and put in all there private information. As for google voice its only avaliable in the US and states "You will be required to verify an existing US phone number to get a Google Voice number"
  20. Palor

    Sure CC #s are easy to change but it takes time. If you go down to the bank it is going to take you 30 minutes or so to get a temporary card and then another week for the actual card to arrive in the mail. Roughly the same amount of time for a card that you do business with over the internet. It would be enough of a pain in the butt to stop many of the hackers, none of these will stop all of them, not even a $60 price tag.