Hi guys, a little heads up for you. If you die, do not go into the cert spending screen while waiting to redeploy. I did it last night to tell someone what level cloaker hunting I have (lvl 5), then someone ressed me, when I accepted the res I was still dead but was now the proud owner of hunter cloaking level 6 and lost 500 cert points! Bit peed off with that to say the least. I opened a ticket about it and got the stock response of 'unfortunately we cannot refund certs at this time, but in the future you may be able to buy a recert blah blah' I've re-opened the ticket but I'm not holding my breathe. Meh..
Well, I can hardly believe you received a terse cookie-cutter reply from SOE support. They've been nothing but professional in my experience. In fact, just this morning a mod was kind enough to inform me that SOE was a person and that criticizing SOE was a "personal attack" so I'm not saying you shouldn't talk about your experience or state your opinions but I would be careful what you say about them.