Expensive bug and patronising stock answer from GM :(

Discussion in 'Player Support' started by joeski, Jun 16, 2013.

  1. joeski

    Hi guys, a little heads up for you.
    If you die, do not go into the cert spending screen while waiting to redeploy.
    I did it last night to tell someone what level cloaker hunting I have (lvl 5), then someone ressed me, when I accepted the res I was still dead but was now the proud owner of hunter cloaking level 6 and lost 500 cert points!
    Bit peed off with that to say the least.
    I opened a ticket about it and got the stock response of 'unfortunately we cannot refund certs at this time, but in the future you may be able to buy a recert blah blah'
    I've re-opened the ticket but I'm not holding my breathe.
    Meh..
  2. Marinealver

    At least it wasn't $tation Ca$h.
    • Up x 1
  3. RobotNinja

    Well, I can hardly believe you received a terse cookie-cutter reply from SOE support. They've been nothing but professional in my experience. In fact, just this morning a mod was kind enough to inform me that SOE was a person and that criticizing SOE was a "personal attack" so I'm not saying you shouldn't talk about your experience or state your opinions but I would be careful what you say about them.
  4. BlackDove

    Are you ****** kidding me?
  5. Razorback007

    O really, would you be so kind as to post here that conversation fragment?