Every since hotfix 5/24/13 stuck at 98%

Discussion in 'Player Support' started by Fatalness, May 24, 2013.

  1. Fatalness

    Title says it all. SOE your better than this come on
  2. Fatalness

    EDIT: Now its taking forever to log in the character
  3. TSR-Jesse S Customer Service

    It's entirely possible that you're experiencing the result of a corrupt data file. Ty this, run your Planetside 2 Launchpad and log in, but do not press play. Click on the Advanced Tools icon (looks like a hexagon surrounding a wrench) in the lower left and then choose the option to open game directory. In the window/folder that comes up, locate and delete the following files

    PlanetSide2.exe
    UserOptions.ini
    SoundSettings.xml
    LoadingScreen.xml
    InputProfiles.xml
    vivoxoal.dll
    vivoxsdk.dll

    Once these files are deleted, close the Planetside 2 window/folder and go back to the Launchpad > Advanced Tools/Settings menu. Click on the Validate Game Assets menu option and then press the green Validate button to have the Launchpad check your game files, and download any missing or corrupt files.

    If your problems persist, I would definitely suggest submitting a ticket thru our support system so we can investigate what's going on, instructions to submit a ticket can be found in my signature. Once you have a ticket submitted, go ahead and PM me the incident #, and I'll be happy to take a look when I can.
    • Up x 2
  4. Makwa


    Had this problem as well. This worked for me
  5. Kromag-K

    Thank you TSR-Jesse S... You solution worked for me right away! I had the same problem as the original poster but now it is fixed :)
  6. Kromag-K

    Thank you TSR-Jesse S... You solution worked for me right away! I had the same problem as the original poster but now it is fixed
  7. PinnacleParadoxPhe..

    I had this problem too. Tried what was suggested, and it worked. However, at the character selection I cant log into a chosen character.

    EDIT: Character log in is working now after i retired logging in a couple times
  8. Kedric

    The login servers are just bogged down. This has nothing to do with corrupt game files, although that could be a separate issue for some people.
  9. Scatterblak

    I didn't want to reenter all my info, so I tried this just deleting these files:

    PlanetSide2.exe
    LoadingScreen.xml
    vivo*.*

    Fixed it for me, and I didn't have to reenter everything.
  10. Zuzea

    It stops loading for me even before i get to the Character Selection screen, help? please??
  11. yogpro

    It randomly closes sometimes when i play, don't even get a "planetside2.exe has stopped working" screen...