Encountered error during cert refund screen (Not a bug report)

Discussion in 'Player Support' started by JakkSergal, Mar 2, 2016.

  1. JakkSergal

    Hi there SOE support staff.

    Today I had a problem when I reached Battlerank 15 in Planetside 2 where I was unable to select the option I wanted. The button would highlight but the scripting/code behind it wouldn't reset my certs. I had no messages or anything regarding on if I should wait or not.

    But a bug report is not why I'm here, but one was sent already about this issue.

    Would it be possible to get a manual reset of my cert points? I can provide proof that I just reached battlerank 15 if requested.

    Thanks.