As a paying member, I at first didn't realize that I had to claim (monthly) the Daybreak Cash that I was entitled to. After several months of missing this, I put in a ticket to ask if I could be given the Daybreak Cash for the months I was unaware of how to "claim" it. In short, I was told no. I was a standard "free" player for a few years, then I decided I wanted to help support the developers of this great game. I became a paying member to help keep it going for as long as possible. As a paying member, I should not have to jump through hoops to receive something that was promised to me. I view this nothing short of a rip off. An attempt on your part to keep the promised funds out of paying customers hands for as many months as you can. Why would you do this? For paying customers, Daybreak Cash monthly awards should be automatically credited to that account. I am disappointed with the way that Daybreak handled my situation. Stop ripping off the very people you need to keep this game going. Do the right thing, and take care of your paying customers.