Crashing after latest hotfix

Discussion in 'Player Support' started by sagolsun, Jan 24, 2013.

  1. sagolsun

    Specs:
    CPU: 3570k @ 4.7GHz (prime stable)
    RAM: 2x8GB DDR3-1600 CL10; dual
    GPU: 560 GTX (850MHz)
    - Prime stable (24h)
    - Furmark stable (4h)
    - Mem OK (memtest OK)
    - Game assets validated
    - Drivers up to date (nvidia jan 5th 2013)
    - Cores unparked

    Settings:
    Useroptions tweaked for performance:
    http://dumpr.info/td/fmszvm

    Game crashes every 5-7 minutes, was rock solid before hotfix. Where are the logs/dumps so I can upload them?
  2. sagolsun

    Podpis problemu:
    Nazwa zdarzenia problemu:APPCRASH
    Nazwa aplikacji: PlanetSide2.exe
    Wersja aplikacji: 0.0.0.0
    Sygnatura czasowa aplikacji: 510095c0
    Nazwa modułu z błędem: PlanetSide2.exe
    Wersja modułu z błędem: 0.0.0.0
    Sygnatura czasowa modułu z błędem: 510095c0
    Kod wyjątku: c0000005
    Przesunięcie wyjątku: 00db239f
    Wersja systemu operacyjnego: 6.1.7601.2.1.0.256.48
    Identyfikator ustawień regionalnych: 1045
    Dodatkowe informacje 1: 0a9e
    Dodatkowe informacje 2: 0a9e372d3b4ad19135b953a78882e789
    Dodatkowe informacje 3: 0a9e
    Dodatkowe informacje 4: 0a9e372d3b4ad19135b953a78882e789
  3. sagolsun

    I do have some other tweaks here and there, but I don't know which of those are relevant to the crashing issue. It's a highly customized system and the settings are tweaked - I'll help to debug this issue but I need to know what kind of info the devs need.
  4. sagolsun

    Update: Deleting useroptions didn't fix the issue
  5. sagolsun

    Nazwa zdarzenia problemu:APPCRASH
    Nazwa aplikacji:planetSide2.exe
    Wersja aplikacji:0.0.0.0
    Sygnatura czasowa aplikacji:510095c0
    Nazwa modułu z błędem:planetSide2.exe
    Wersja modułu z błędem:0.0.0.0
    Sygnatura czasowa modułu z błędem:510095c0
    Kod wyjątku:c0000005
    Przesunięcie wyjątku:00db239f
    Wersja systemu operacyjnego:6.1.7601.2.1.0.256.48
    Identyfikator ustawień regionalnych:1045
    Dodatkowe informacje 1:0a9e
    Dodatkowe informacje 2:0a9e372d3b4ad19135b953a78882e789
    Dodatkowe informacje 3:0a9e
    Dodatkowe informacje 4:0a9e372d3b4ad19135b953a78882e789
  6. sagolsun

    Additional info:

    - using USB headset /w integrated soundcard (wasn't an issue before)
    - nvidia settings tweaked (prerendered frames to minimum)
  7. sagolsun

    Come on, someone, throw me a bone here. I'm seeing lots of people having this issue and hardware-wise my config isn't "special" in any obvious way.
  8. King Obama

    Do your headphones cut out repeatedly before the crash?

    I am having a similar issue, and I also have USB headphones. So it might have something to do with that....
    • Up x 1
  9. sagolsun

    No, there are no audio artifacts. I used to experience some distorted sound when I was using a busy controller, currently everything is running fine.

    I'll unplug my headphones, reboot and see if that solves the issue.
  10. wildari

    yo Sagol.
    What worked for me is dialling down the GFX card a bit. have been crashing every 5 mins, till i dialled it down in msi afterburner for about 10%.
    GTX 580 here.
  11. Batsteg

    Same here crashes every 10 minutes or so, NEVER crashed before.

  12. sagolsun

    I don't use MSI afterburner, the card is running at stock frequencies - it's got a 50MHz factory overclock, but overheating isn't a problem - it's an asus directcu - it has asus's overengineered designer-wank double-fan cooling on it - the VRMs were cool even when I tortured the card with furmark so temp-wise that's not an issue.

    If it's a software thing I'd be hesitant to underclock my card if it's working fine, but I'll give it a shot.
  13. sagolsun

    Headphones nor underclocking had any effect, game is still crashing.

    CSR suggested a clean boot with startup services and non-essential services disabled, still no effect.
  14. azm0dan1

    I have the Same problem since the latest hotfix (and i was really looking for this weekend :mad: )

    this is from the event viewer - application

    Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x5101f120
    Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x5101f120
    Exception code: 0xc0000005
    Fault offset: 0x00947d81
    Faulting process id: 0x14e4
    Faulting application start time: 0x01cdfb4793c299ad
    Faulting application path: f:\PlanetSide 2\PlanetSide2.exe
    Faulting module path: f:\PlanetSide 2\PlanetSide2.exe
    Report Id: bd5f631d-673b-11e2-a983-005056c00008

    I have no Headset connect, but i too have Nvidia GPU - Gigabyte Nvidia GTX 570

    i also seen some weird stuff in-game - in the map screen i saw on the left side 8-9 lines with the "Label" in it

    when i left the screen and returned, it was gone (!?)

    I think they released an unchecked Patch...

    too bad the updates installetion is mandatory...
  15. Sliced

  16. sagolsun


    No, no flashing screen, just an immediate crash.

    CSR suggested deleting the following files:

    PlanetSide2.exe
    UserOptions.ini
    SoundSettings.xml
    LoadingScreen.xml
    InputProfiles.xml
    vivoxoal.dll
    vivoxsdk.dll

    This delayed the crashing, but didn't resolve it. In addition the game now crashes immediately when opening the VOICE options tab.

    I've never had any problems with voice, the game was working perfectly, every feature including VOIP. After deleting the files the voice system seems to be disabled, which reduced the frequency of crashes, but they still happen.

    It appears this issue may be related to USB headsets - anybody else experiencing crashes /w USB headsets?
  17. Casperuright

    I am also having this issue, but mine crashes before I can even move. I have a 560 GTX 2gig and the game ran perfectly on Max setting for me up till right after the Friday night event thing.

    roblem signature:

    Problem Event Name: APPCRASH

    Application Name: PlanetSide2.exe

    Application Version: 0.0.0.0

    Application Timestamp: 5101f120

    Fault Module Name: USER32.dll

    Fault Module Version: 6.1.7601.17514

    Fault Module Timestamp: 4ce7ba59

    Exception Code: c0000005

    Exception Offset: 00028336

    OS Version: 6.1.7601.2.1.0.256.1

    Locale ID: 1033
  18. sagolsun

    It looks like the crashing issue is affecting geforce 5-series owners. So far mostly 560 and 580. If anyone else is experiencing this issue and can swap the card for a 4xx/6xx series please do so. If you have a report to add, add it here and let's hope some dev takes notice of this thread.
  19. Egonieser

    I keep crashing randomly when entering/exiting/killed in vehicles - most commonly tanks and sundies and engi turrets, more rare - aircraft, and it also started since the last hotfix, never ever crashed before then, i also get flickering screens and FPS drops far more often. It is really annoying when i spawn a fresh mossie or jump in a sundie for a ride and bam! Ps2 stopped working....
    I can't fully enjoy the game anymore or play my favourite class to it's potential cause if i do, theres a 50% chance to crash..

    Updated drivers, cleaned Windows, HDD, registry, and many more optimizations available for PC, including fresh game install and nothing. All I know it happened since patch, nothing on my end has been changed to cause this. So.... not really sure what to do as no info is given by devs/gm or anyone that could help :(
  20. sagolsun

    What are your specs? Have you resolved the issue?