Hi! I decided to come back to the game after a year of inactivity and I noticed that my characters were gone. I have read a thread about prosieben users and SOE, but I am not a prosieben user? What can I do? Or did I lose all my invested time and money?
The servers are down for maintenance at the moment. Give it a half hour or so, and give it another go. If you get nothing after the servers are live, then file a ticket.
https://help.daybreakgames.com/app/answers/detail/a_id/37730/session/L3RpbWUvMTQ0Njc4MDA2OS9zaWQvejZtR3ROQW0= Prosieben accounts aren't recoverable because daybreak and Prosieben are no longer affiliated with each other. Do you have access to your characters again or are they still gone? If you still don't have access to them one possible explanation is they were deleted to free up the names. I would open a support ticket and ask DBG directly.