Characters gone?

Discussion in 'Player Support' started by St3rv1s, Nov 3, 2015.

  1. St3rv1s

    Hi!

    I decided to come back to the game after a year of inactivity and I noticed that my characters were gone.

    I have read a thread about prosieben users and SOE, but I am not a prosieben user?

    What can I do? Or did I lose all my invested time and money?
  2. WeRelic

    The servers are down for maintenance at the moment. Give it a half hour or so, and give it another go.
    If you get nothing after the servers are live, then file a ticket.
    • Up x 1
  3. Sacredcake

    and what about prosieben users? what can i do if i was soe user? how to recover it?
  4. Lord_Mogul

    Then you are about one year late.
  5. Some1

    https://help.daybreakgames.com/app/answers/detail/a_id/37730/session/L3RpbWUvMTQ0Njc4MDA2OS9zaWQvejZtR3ROQW0=
    Prosieben accounts aren't recoverable because daybreak and Prosieben are no longer affiliated with each other.


    Do you have access to your characters again or are they still gone?

    If you still don't have access to them one possible explanation is they were deleted to free up the names. I would open a support ticket and ask DBG directly.