One of our temporary fixes was to extend the timeout limit, so more people were able to get in after longer waits without timing out. But we *believe* the changes we made with our network provider moving us onto a more powerful, private circuit should allow us to permanently alleviate this issue. It certainly seemed better last night (with a lot more players reporting they could get in properly). But we'll continue monitoring tonight/throughout this week, especially during peak EU primetimes.
I'm also getting the same problem here, stuck on the character page login in then teetering ....play .....then stuckk there I'm playing from soltech, waiting for 2 hours but still can't log in