Black screen then game crashes after pressing play.

Discussion in 'Player Support' started by Stryker92, Oct 15, 2013.

  1. Stryker92

    My game crashes after i press play and the screen goes black.This is the information windows keeps giving me hope someone can help.

    Problem Event Name:APPCRASH
    Application Name:planetSide2.exe
    Application Version:0.0.0.0
    Application Timestamp:5244f9f6
    Fault Module Name:d3d9.dll
    Fault Module Version:6.1.7601.17514
    Fault Module Timestamp:4ce7b7b3
    Exception Code:c0000005
    Exception Offset:00058dd6
    OS Version:6.1.7601.2.1.0.768.3
    Locale ID:1033
    Additional Information 1:0a9e
    Additional Information 2:0a9e372d3b4ad19135b953a78882e789
    Additional Information 3:0a9e

    Additional Information 4:0a9e372d3b4ad19135b953a78882e789
  2. teks

    whats your hardware?
  3. bwilson

    This seems to be an issue related to Direct 3D version 9. Start there. Upgrade the video drivers, maybe check to see if there are updates to your version of direct X and try again.
  4. Stryker92

    i7 4770K
    GTX 780
    16 GB 1600 RAM
    Windows 7

    I Will check the Direct 3D version also i am running the most up to date driver for my card and running the most up to date Direct X.
  5. bwilson

    If that is the case it would require more debugging on the part of SOE in particular they would need to see why they get an access denied when trying to read/write memory related to Direct 3D.
  6. Stryker92

    Ty im going to contact them today about this.
  7. Didjit

    I've had the exact same problem, but I think I may have found the problem!
    Are you running EVGA's Precision X? Or event the EVGA GeForce Experience app? Close them down.
    Closing Precision X and the RivaTuner server solved the issue for me. Hope it works for you!