Confirmed G15 Errors on Emerald 5/3 Updates Here

Discussion in 'Bug Reports' started by Mithril, Apr 4, 2022.

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  1. Mithril Community Manager

    Hello everyone, we are continuing to look into this severe issue. As we make further developments we will continue to keep you posted. Please refrain from reporting this further until we post another update. Further updates will be shared in this thread.

    We will be having a hotfix tomorrow to address the hitching on the server and we'll have a note about the G15 progress later today.
    • Up x 4
  2. Mithril Community Manager

    G15 errors: We're currently experiencing intermittent issues with gateways getting into a bad state. Sometimes a gateway will stop letting traffic through, which means that certain people won't be able to reach the server (resulting in the G15 error.) Those bad gateways need to be restarted manually after a problem is identified. We've added additional logging to the Live environment that will help us diagnose the cause of these gateway collapses. We're trying to stay on top of these problems as best as our current resources allow, but we can look for a more permanent fix once the data comes in.
    • Up x 2
  3. Mithril Community Manager

    As we continue to monitor the server for further gateway hiccups, the team will continue to look into further permanent solutions to this problem. In the meantime temporary fixes are in place to reduce the amount of G15 errors on live. We want to invite you all to play the game this weekend as we will be hosting another double XP event for all. Thank you and we apologize for the inconvenience the G15 crashes have caused you.
    • Up x 2
  4. Mithril Community Manager

    Hello everyone, just want to let you know that the team continues to investigate this matter. We will have an official update the moment we have more information available to us. Thank you!
    • Up x 6
  5. Mithril Community Manager

    We continue to investigate the G15 crashes at this time. Gateways continue to be restarted however we are still looking into better solutions to mitigate the occurrences. Further updates will be shared as soon as it becomes available.
    • Up x 2
  6. Mithril Community Manager

    G15 errors: Over the past few weeks, we've added loads of logging, pored over code submissions, and continue to search for the source of our G15 issues. A G15 is the error you see when you can't connect through your "gateway" to the server. This is not something that's wrong with your computer or connection. The only "fix" is to wait for a while and try again later. However, we do have a bandaid in place that should cut down on G15 issues substantially, by shutting down broken gateways after enough connections get stuck on it.
  7. Mithril Community Manager

    G15 errors: As of this update, all gateways will have received the modifications discussed in the recent dev letter. The G15 issues continue to be investigated, but they should be less frequent overall, and keep impacted players out of the game for less time as well.
  8. Mithril Community Manager

    Thank you everyone for your continued support in aiding us with this problem. Our previous updates are showing better results with fewer people experiencing severe G15 crashes. That being said we are aware that these crashes still exist and will be continuing to monitor and brainstorm further plans accordingly.

    I am going to unsticky this thread for now but may place a new one up once we have further information to reveal at a later time. Thank you very much for your feedback and feel free to continue to report your occurrences on the forums and via customer support tickets as needed.
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