My SOE Authenticator from years ago...either dead battery or broken...

Discussion in 'PlanetSide 2 Gameplay Discussion' started by Hamster, Jan 30, 2019.

  1. Hamster

    I don't know where to post about this to ask for help...To play the game I have to put in my Userid and my Password+(the code from the authenticator). Since I can't do that I can't seem to log into the website.

    I think my account is linked to my steam account but I'm not sure. I played PS2 a long time before it was available on Steam and still have thousands of SOE currency and developed highlevel characters.

    Could somene who is in the know or a moderator please help me or forward my message to a mod?

    Hamster previously (and hopefully soon again) of Vanu
  2. Armcross

    Good luck
  3. Pelojian

    my suggestion would be to make a new account and use it to file a support ticket on their support site.
  4. Roxxlyy Community Relations

    Yup, you should reach out to support at help.daybreakgames.com so that the CS team can help you out. You will need to make a new account to submit your ticket to support, however.
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