Server Performance Update

Discussion in 'Player Support' started by PromptCritical, Mar 3, 2015.

  1. JobiWan

    For about the last month I've been experiencing a weird lag where my screen locks up for about a second. About 4 days ago it seemed to improve to the point where it hardly happened, but since Sunday it's gone worse again, happening about every five minutes.

    It's got me killed quite a few times as you may imagine.

    I play on Miller.
  2. JobiWan

    Well tonight after the latest patch (Wednesday) it's gone a lot worse. Lag spikes are longer and I keep locking up for about 10 seconds at a time, connection quality goes to bad and sound is stuck in a loop.
  3. Riffmon

    Today after the update (3/4) my hit box detection seems to be better on Connery.
    When I shoot people they actually die.
    Will see how it goes during Prime-time.
  4. Amodin

  5. PresidentFreeman

  6. Joay

    My screen freezes too for 3-4 sec since the update. Sometimes it just CTD.

    And i dont know what the cause is, but i've seen a few players jsut standing around like they crashed or froze too. Even a Reaver was literally standing in the air although he was speeding just a second before. He also received damaged and died.
  7. JustOk

    100% packet loss and can't even finish tracert.
    Code:
    Обмен пакетами с 69.174.194.166 по с 32 байтами данных:
    Превышен интервал ожидания для запроса.
    Превышен интервал ожидания для запроса.
    Превышен интервал ожидания для запроса.
    Превышен интервал ожидания для запроса.
    
    Статистика Ping для 69.174.194.166:
        Пакетов: отправлено = 4, получено = 0, потеряно = 4
        (100% потерь)
    
    C:\WINDOWS\system32>tracert 69.174.194.166
    
    Трассировка маршрута к amspsn-liv-gw02.planetside2.com [69.174.194.166]
    с максимальным числом прыжков 30:
    
      1    <1 мс    <1 мс    <1 мс  Broadcom.Home [192.168.1.1]
      2     6 ms     6 ms     6 ms  ufa-bras11-l0.bashtel.ru [83.174.192.20]
      3     6 ms     6 ms     6 ms  ufa-pe1-t-8-4.bashtel.ru [83.174.194.126]
      4     7 ms     6 ms     6 ms  ufa-gw12-t-0-0-0-1.bashtel.ru [83.174.194.149]
      5     6 ms     6 ms     6 ms  188.254.59.241
      6    57 ms    46 ms    48 ms  87.226.133.252
      7    47 ms    49 ms    49 ms  s-b3-link.telia.net [213.248.95.105]
      8    50 ms    50 ms    50 ms  s-bb4-link.telia.net [80.91.249.216]
      9    50 ms    52 ms    52 ms  s-b6-link.telia.net [62.115.141.205]
     10   180 ms   164 ms   166 ms  level3-ic-155475-s-b2.c.telia.net [213.248.99.134]
     11   163 ms   186 ms     *     ae-129-3515.edge6.Amsterdam1.Level3.net [4.69.162.234]
     12     *        *        *     Превышен интервал ожидания для запроса.
     13     *        *        *     Превышен интервал ожидания для запроса.
     14     *        *        *     Превышен интервал ожидания для запроса.
     15     *        *        *     Превышен интервал ожидания для запроса.
     16     *        *        *     Превышен интервал ожидания для запроса.
     17     *        *        *     Превышен интервал ожидания для запроса.
     18     *        *        *     Превышен интервал ожидания для запроса.
     19     *        *        *     Превышен интервал ожидания для запроса.
     20     *        *        *     Превышен интервал ожидания для запроса.
     21     *        *        *     Превышен интервал ожидания для запроса.
     22     *        *        *     Превышен интервал ожидания для запроса.
     23     *        *        *     Превышен интервал ожидания для запроса.
     24     *        *        *     Превышен интервал ожидания для запроса.
     25     *        *        *     Превышен интервал ожидания для запроса.
     26     *        *        *     Превышен интервал ожидания для запроса.
     27     *        *        *     Превышен интервал ожидания для запроса.
     28     *        *        *     Превышен интервал ожидания для запроса.
     29     *        *        *     Превышен интервал ожидания для запроса.
     30     *        *        *     Превышен интервал ожидания для запроса.
    
    Трассировка завершена.
    As you can see it's go completely fubar after reaching Level3.
  8. FruitShooty24

    The game is still unplayable for me on Emerald, my ping and connection were both good and a reasonble 100ms but recently my ping and connection vary wildly (Poor/bad connection and a ping of 700ms to 50.000) i contacted SOE support about the issue and they said my problem is my ISP.

    (From my support ticket)
    The netinfo.txt file that you have provided shows that the disconnects to our system are happening when the data reaches your ISP. In this case, we suggest highly to contact your ISP and have them check your connection to resolve this issue. They may ask for certain ports for our games, I have enclosed a link below that has a list of all the ports needed to be opened. If you have any more questions or concerns, please let me know.

    I have no idea how my ISP can help me seeing as i've already contacted them and they said my connection is fine.
  9. KnightCole

    Why is the game performance so ****** then?

    I used to run this game on medium everything, shadows off, lighting low, flora and terrain low and played jsut fine, no stutters, no jerky motions, nothing. Game would transition from global map to spawned, in a matter of seconds, now it takes atleast 20-30s to transition each screen and then another 10s or so for the game to fully load in the new area. And even when its just me in a spawn room the game is herky jerky and runs kinda choppy. Even had the render distance to max, since I didnt know at the time we could lower it, and nothing lol. Now im getting jumps between 20 and 50 FPS, in big battles its abysmal. Same PC I had in 2012 and yet now the game runs like crap.

    What hit this game? Its so bad now.
  10. Unsp0kn

    I average about 120 ping on Emerald now, which is back to how it used to be last summer, but in big fights people render about 10m from me and it's really annoying, impossible to fight. My FPS also dips hard to around 10 for long periods of time, so I have to stay away from pretty much any 96+ battles. Other than that, it does feel more responsive and hit detection seems to be much better.
  11. nasus

    I still have Ping problems (since x-mas `14). 80ms-9000 everyday. And now i have since 2 weeks hitching/warping, however you call it. It is so annoying. I spend so much money (a bit over 200 €) and passion in this game that im really disappointed. The point is. Ping problems since dez2014 ! ! !
  12. day ofm one

    • reconnecting 10 times to Cobalt until I got into the good gateway
    • even with "good" latency sudden loss of 600 health in 0.0000001 seconds or being instagibbed right away
    • terrible hit detection, 20 SMG bullets on point blank without kill, etc.
  13. HadesR

    Terrible ping to Connery since the update .. Jumping from 250-800+ ... ( Ping to West Coast from Europe 150ms )

    Emerald / Miller seem the same as they have always been .. It's just Connery that's the problem ..
  14. nasus


    Btw. Server Miller
  15. Riffmon


    My update. During Connery alerts on Prime-time battles with 96 vs 96 still getting latency, lagging and render issues.
  16. FeldFlasche

    Cant see any changes on cobalt:

    FPS fine most of the time, dropping in big fights.
    Latency still bad during (german) prime time.
  17. Tiedemann

    I find small/medium fights to be mostly ok on Cobalt/Miller (usually under 100 latency). The latency is still going up/down like crazy now and then, especially with a lot of ppl on. Bigger fights are a waste of time, and also full continents where you are close to large fights most of the time. We're talking constant 100+ in latency and it jumps up to 200-300 a lot of times and you end up with firefights that works like a lottery more than anything.
  18. JustOk

    Still having connection issues:
    Code:
    C:\Users\User>tracert 69.174.194.166
     
    Трассировка маршрута к amspsn-liv-gw02.planetside2.com [69.174.194.166]
    с максимальным числом прыжков 30:
     
      1    <1 мс    <1 мс    <1 мс  Broadcom.Home [192.168.1.1]
      2    5 ms    5 ms    5 ms  ufa-bras9-l0.bashtel.ru [83.174.192.19]
      3    5 ms    5 ms    5 ms  ufa-ne20-t-0-4-0-4.bashtel.ru [83.174.194.124]
      4    5 ms    5 ms    5 ms  ufa-gw12-t-0-5-0-2.bashtel.ru [83.174.194.159]
      5    19 ms    5 ms    5 ms  46.61.214.21
      6    56 ms    50 ms    51 ms  87.226.133.252
      7    51 ms  115 ms    49 ms  s-b3-link.telia.net [213.248.95.105]
      8    57 ms    56 ms    81 ms  xe-8-2-0.ams12.ip4.gtt.net [89.149.185.250]
      9    52 ms    57 ms  163 ms  xe-5-0-1.edge3.Amsterdam.Level3.net [4.68.70.97]
    10  159 ms  161 ms  179 ms  ae-239-3615.edge6.Amsterdam1.Level3.net [4.69.162.250]
    11    *        *        *    Превышен интервал ожидания для запроса.
    12    *        *        *    Превышен интервал ожидания для запроса.
    13  ^C
    Can't finish tracert or use ping command, actual in game ping is ~190.

    But if I use OkayFreedom VPN (I know what we not allowed to use VPN, I didn't use it to connect via game client, only testing connection with tracert) I get good ping and can finish tracert:
    Code:
    C:\Users\User>tracert 69.174.194.166
     
    Трассировка маршрута к amspsn-liv-gw02.planetside2.com [69.174.194.166]
    с максимальным числом прыжков 30:
     
      1    80 ms    78 ms    79 ms  10.8.0.1
      2    *        *        *    Превышен интервал ожидания для запроса.
      3    79 ms    79 ms  101 ms  ae-1.gw-prtr-a0308-a.kw.nbz.fr.oneandone.net [195.20.243.67]
      4    80 ms    80 ms    79 ms  vl-1960.gw-distp-a.kw.nbz.fr.oneandone.net [195.20.243.93]
      5    79 ms    80 ms    79 ms  ae-6.bb-c.bs.kae.de.oneandone.net [195.20.243.40]
      6    81 ms    89 ms    82 ms  te-5-4.bb-c.act.fra.de.oneandone.net [212.227.120.207]
      7    88 ms    87 ms    97 ms  te-1-1.bb-c.nkf.ams.nl.oneandone.net [212.227.120.129]
      8    88 ms    89 ms    89 ms  80.249.211.26
      9    89 ms    88 ms    89 ms  amspsn-liv-gw02.planetside2.com [69.174.194.166]
    
    190 and 90 is MASSIVE difference.
  19. LeFitz

    Reporting from the Philippines on Connery server, glad to tell that after 2 years of bad connection and 300ms ping, I'm down to poor connection and 200ms. Good job!
  20. sjtw_w_stot

    Connery:
    From Vancouver:

    Less "BAD" connection. Was floating around 90 on average. Was around 150 with spikes up to 300 to 600 here and there before the update. For me it seems like you're heading in the right direction.