quote="Dgkkush1993, post: 48463, member: 26749"]Everyone go comment what happened on your profile with stats on the those resets post in the general forum. There is a dev that has responded asking everyone to comment their psn name and what happened. And that this is their main priority fix. Thought I’d let you know as they aren’t reading this post I don’t think.[/quote]
Thanks Dgk for pointing me here - as I mentioned in the general subforum, this is top priority; not just fixing the reset bug, but making sure that ALL match results will attribute to your ranking. It's one of those frustrating bugs that's only occurring for a small number of users so it can difficult to pinpoint but were working towards several possible fixes.
For anyone who had this happen to them, if you can share:
- Your account name (H1 in-game name, not DB account)
- Your region (NA or EU at a minimum, if EU country is helpful)
- What time it occurred (not necessary but helpful; helps us dig through the server logs to see if something specific happened at that time)
- What rank you were at when this happened (again not necessary, but potentially helpful)
Account name and region are by far the biggest two - if we can identify exactly what's causing the reset we should hopefully be able to hotfix this issue this week