Hello, Yesterday, I attemted to buy 7,500 SC for 21,00€. But the payment servers where overcrowed and the transaction didn't take place. Today, when I saw on the SC payment dialog the offer 7,500 SC for 21,00€ I felt lucky and after confirmation the payment succeed. But I received only 2,500 SC. The dialog box for buying SC didn't mention the good amount of SC !!!!! And I have been tricked. You have a good explanation for not mentioning the real amount of SC you are really about to provide to your customer? How can you be unable to display a purchase order that mentions exactly the same that your customer will receive?!!! See the screenshot on this link, with the time sent by the ingame /time command. http://hpics.li/7baf6a4 If you only want to give 2,500 SC, write 2,500 SC. At the moment I edit the message the false mentions are still written in payment dialogs at least on Nagafen server where I bought my SC. Do you plan to react quickly? Regards, Sargonnath.
Since this is account specific, I'd recommend submitting a ticket to our accounts and billing team so they can figure out what had happened. Please read the knowledge base below for more information: Not Receiving The Promoted Station Cash
Under what subcategory of Account / Billing question this ticket shall be submitted? There is none about SC market. I put my ticket under "Question about charges", but it's not accurate. Regards, Sargonnath.
sargonnath wrote: I believe there should be a station cash or promotions sub. If there isn't, it's ok. We will be able to adjust it once we recieve it.
