Discussion in 'Bug Reports' started by Laughing Owl, Nov 5, 2019.
It's fixed now.
I tried to purchase the premium edition earlier, and it said I wasn't eligible. Now that it's fixed, it's saying I'm not eligible, but premium edition shows under previously purchased content on the webpage (even though it didn't go through). When I go to my account history, it does not show as a purchase. How can I tell if it was purchased or if it wasn't purchased?
I thought it was fixed because it suddenly let me finally choose a payment option and I went and added one, and now it says again 'unable to purchase the premium edition".
Still having the issue.
When I clicked on it, like previous post, premium is list as "PREVIOUSLY PURCHASED CONTENT"
Same on Edge or Chrome, with 2 accounts log, or none log
I was unable to use paypal, it worked with a credit card
Well, not sure how it worked but I kept logging out and logging in and I kept messing around with the website and finally got to purchase it.
Alright, used Opera browser, then was able to choose Premium option. When trying to pay with credit card it failed again. Tried once more, with Paypal as payment option, and that worked. I subsequently received purchase confirmation in my email.
It looks like people clearing their caches are reporting that solving their issues and using different browsers. We are continuing to investigate. Thank you everyone.
Still getting this error:
I'd say give it about 10 minutes. Fixes should be being loaded.
Fixed now, thanks
Tried different browsers, cleaned all history etc, finally got it to work using IE, but wouldn't work on a few other browsers or on my secure line.
The website is going to be locked to purchases while they continue to troubleshoot issues that some users are still experiencing. I will let you all know as soon as they tell me it's unlocked.
I had no issue buying premium
I cannot even get to any page that shows the new content , All I get is a message that game is down for maintenance No where to even log in. Ps it says it is not secure ?
The website is currently down to lock purchases while a fix is being implemented. The "not secure" message I am not sure.
Thank you will let the hamsters go to work for a while and come back
Website should now be back up and purchasing should function correctly.
Separate names with a comma.