TFA Login Rejected?!

Discussion in 'Player Support' started by Ceyarrecks Wunnfirr, Feb 5, 2017.

  1. Ceyarrecks Wunnfirr Well-Known Member

    So one can not log into the Game using TFA, nor can one log into the Account management using TFA; then were I to submit a Support Ticket, one has to log in, which is rejected,...

    Nice viscous circle ...
  2. Malleria Well-Known Member

  3. Ceyarrecks Wunnfirr Well-Known Member

    /boggle

    TFA = Two Factor Authentication
  4. Allysiazz New Member

  5. Allysiazz New Member

    I can not get in either with TFA. I was in game, got disconnected when zoning in OB1 and cant gent back in. i even tryed flushing my DNS.
  6. Allysiazz New Member

    i dont know how i posted quote above. was a mistake
  7. Allysiazz New Member

    I can log into my second account that does not have TFA.
  8. Ceyarrecks Wunnfirr Well-Known Member

    same here, other account w/o TFA got in.
  9. Ceyarrecks Wunnfirr Well-Known Member

    Trying Login Server #1....

    Login rejected: Invalid username or password. Please try again.
  10. Ceyarrecks Wunnfirr Well-Known Member

    and take note, when attempting to log into Account Management/Support with my non-TFA account to submit a Support Ticket here is the result:

    The System has encountered an error. Please come back and try again later.
  11. Ceyarrecks Wunnfirr Well-Known Member

    log in attempts made with both the LaunchPad, and everquest2.exe, same login failures.
  12. Allysiazz New Member

    I do not get a password error, i get could not process your request.
  13. Allysiazz New Member

    Actually "there was an error processing your request. Did you get dumped from game while playing?
  14. Ceyarrecks Wunnfirr Well-Known Member

    no, I camped switching accounts.
    previously was logged in for hours this evening,...
  15. Allysiazz New Member

    I was able to log into support with second account and they tweeted 19hrs ago that they were looking into a problem with people not being able to log in
  16. Allysiazz New Member

    I was logged in for hours also, when i zoned out of
    Wizard's Den i got disconnected.
  17. Ceyarrecks Wunnfirr Well-Known Member

    19hours?
    oh, joy.
  18. Allysiazz New Member

    Hope ya get in soon, i am done trying going to bed.
    Ceyarrecks Wunnfirr likes this.
  19. Orthogonal New Member

    Still borked. Please fix this. Now TFA is too secured as its owner can't even get into the account.
  20. Ceyarrecks Wunnfirr Well-Known Member

    Request #202519 submitted on my one non-TFA-enabled account.
    Which was able to log into the Support page now.

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