Stuck on server

Discussion in 'Player Support' started by charmmar, Dec 31, 2017.

  1. charmmar New Member

    I am trying to log in but once I get in the beginning it says connecting to server and nothing happens. anyone else getting same message
  2. prfw75 New Member

    Server lag is horrible right now. can't cast, takes 5 mins to post in chat etc.
  3. Cyrrena Well-Known Member

    Use the toolbox in the lower left corner of the Launchpad and make sure your game version is correct. If you have not logged in for a while and a merge occurred, you need to delete your login cache US and your login cache EU, rerun the launcher and let it load all the way to the character select screen to repopulate your characters on the correct server. Also make sure you are on the correct region either US English or EU English, also found in the toolbox.

    Hope some of this helps.

    Cyrrena
    Prissetta likes this.

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