Dear DBG, we could debate for a while the traits of good customer service, but a response time of 2+ weeks to petitions is not one of them. I've kept the ticket active by reposting. I'm a subscriber. I'm not sure what else I need to do. It's been two weeks now. About ten days ago I received an email along the lines of "sorry this is taking so long." Yes, it was, and it still is. What gives?
