Will all due respect, I don't think this is appropriate. You are essentially redirecting the blame for the poor communication on the forums to the player base. Customer service 101, that is a no-no. My workplace customer service could not do that, or respond to an upset customer in that way. Could you imagine? Next time I answer a customer's phone call, and they are upset with our company I'll just respond with "See, that's why it's so hard to answer the phone and take care of our customers". I understand your a dev, not customer service, but it's clear you end up wearing both hats a bit. So I would urge you to not point fingers back at your customers, or simply go silent on the forums because of critical or snarky posters. It doesn't help your company's public relations image. As someone with lengthy history in customer service, I couldn't not say anything. I hope you understand I'm not trying to respond out of anger or malice, and hopefully won't get a ban hammer for this.