Phone number for customer support

Discussion in 'Players Supporting Players' started by Calbiyum, Aug 27, 2015.

  1. Calbiyum Active Member

    Does this really not exist anymore? Or even an email address?
    Calbiyum, Aug 27, 2015
    #1
    Uwkete-of-Crushbone likes this.

  2. Luciar Active Member

    Luciar, Aug 27, 2015
    #2
    Uwkete-of-Crushbone likes this.

  3. Calbiyum Active Member

    Yeah I just called an old number and they said it's been disconnected. I've never in my life seen a company with such awful customer support in my life
    Calbiyum, Aug 27, 2015
    #3
    Quillyne, Uwkete-of-Crushbone and Malleria like this.

  4. Malleria Well-Known Member

    They overnight went from one of the best support experiences I've had to one of the worst.
    Malleria, Aug 27, 2015
    #4
    Rosyposy, Feldon, Quillyne and 2 others like this.

  5. Uwkete-of-Crushbone Well-Known Member

    They were probably told by their new masters, "Find a way to cut costs. Now." and started with customer support. X-P

    Uwk
    Uwkete-of-Crushbone, Aug 27, 2015
    #5

  6. Calbiyum Active Member

    But to literally have no phone number or email and the ONLY way to contact them you can't if you have a suspended account? It makes 0 sense at all. My experience in WoW getting my account keylogged was actually enjoyable as the online help gm was funny and had the problem fixed in less than 20 minutes.

    I got a response from Daybreaks "help" twitter which literally just again directed me to the useless petitions.
    Calbiyum, Aug 27, 2015
    #6
    Uwkete-of-Crushbone likes this.

  7. Kuulei Well-Known Member

    Kuulei, Aug 28, 2015
    #7
    Uwkete-of-Crushbone likes this.

  8. Uwkete-of-Crushbone Well-Known Member

    Having a phone number means you have to have people there on the other end of the phone to answer the calls; I'm guessing it'd pretty much be the same with email. And they hadn't had online GMs, as far as I know, since before they stopped being SOE. :-/

    And yeah, I totally agree with you; it sucks. :-/

    Uwk
    Uwkete-of-Crushbone, Aug 28, 2015
    #8

  9. Mrbiggs New Member

    Yea f*** this company...I will NEVER again support them with a single penny!
    Mrbiggs, Nov 17, 2015
    #9
    Coat And Hat likes this.

  10. Spock Active Member

    My answer pray that you don't get a problem that need a petition.Try everything you can think of before making a petition because that would mean at least a week before you get an answer.Thank god i'm enough computer savvy so far to have not needed to file a petition since i came back .
    Spock, Nov 17, 2015
    #10
    Uwkete-of-Crushbone likes this.

  11. Uwkete-of-Crushbone Well-Known Member

    Oh, I don't know; I had a question about where an entire Silver account worth of characters (all four of them, but still) had gone to, and I got an automated response right away, and a person actually talking to me within a day or two. He helped with the problem, gave me a suggestion that worked, and I was very satisfied. :)

    I think they'd be doing more if they could; i.e., if they had more staff available. :-/

    Uwk
    Uwkete-of-Crushbone, Nov 17, 2015
    #11
    Prissetta likes this.

  12. Solid11 Active Member

    Solid11, Nov 18, 2015
    #12 Last edited by Solid11, Nov 18, 2015
    Uwkete-of-Crushbone and Prissetta like this.