Log in issue

Discussion in 'Bug Reports' started by Toybox, Mar 16, 2020.

  1. Toybox New Member

    Hanging up on Build screen, message no response, started 3/15, Tried Bridgette S's fixes same issue.
    Submitting Bug report as to her recomendation.
    Reset Internet Options by following these instructions: First, make sure to have all web browsers and the Launchpad closed. Next, navigate to the Windows Control Panel and select Internet Options and click on the Advanced Tab. On the Advanced Tab, click Reset > Delete Personal Settings > and click Reset. From the Internet Options advanced tab, scroll down to Security and un-check "Check Server Certificate Revocation" and "Do Not Save Encrypted Pages to Disk" then click Ok.
    LaunchPad Cache: If some cached information is preventing the LaunchPad from working properly, you can clear the LaunchPad cache by going to the game's folder and finding the launchpad.libs folder. From there, delete the launchpad.cache folder and try accessing the game once again.
    Tried launching directly from launcher as administrator game still hangs at build screen. Validated game assets still hangs. Worked fine yesterday 3/15/2020
    Chris Thompson likes this.
  2. Chris Thompson Active Member


    Are you getting an error message about a socket error?
  3. Cutie New Member

    I am able to log in without a problem, but I get booted to character select screen about every 5 to 10 minutes. This has been going on since last patch. I know when my LD is going to come because just before hand I am unable to do anything in the game, it's just frozen. I followed all the help suggestions and it's still happening.
    Would an uninstall then reinstall help?
    I am going to see how it is after today's patch. If that does not help I will wait until next Thursday for the big reset. If I still can't play then I will be force to find another game. I'm a paying member, I should not have this kind of problem. I just increased my internet speed to Comcast's highest, I hoped that would help, it doesn't. :(
  4. Cutie New Member

    Here's my netinfo:


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Owner
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.ct.comcast.net

    Wireless LAN adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 3A-B1-DB-F7-97-6F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 38-B1-DB-F7-97-70
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 38-63-BB-B0-DE-1C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . : hsd1.ct.comcast.net
    Description . . . . . . . . . . . : Broadcom BCM43142 802.11 bgn Wi-Fi Adapter
    Physical Address. . . . . . . . . : 38-B1-DB-F7-97-6F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2601:185:302:1c80::7822(Preferred)
    Lease Obtained. . . . . . . . . . : Wednesday, March 18, 2020 8:24:00 AM
    Lease Expires . . . . . . . . . . : Sunday, March 22, 2020 4:17:22 PM
    IPv6 Address. . . . . . . . . . . : 2601:185:302:1c80:18b5:beff:d303:abc(Preferred)
    Temporary IPv6 Address. . . . . . : 2601:185:302:1c80:fc84:8506:d1bc:1ae7(Preferred)
    Link-local IPv6 Address . . . . . : fe80::18b5:beff:d303:abc%3(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.123(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, March 18, 2020 8:23:58 AM
    Lease Expires . . . . . . . . . . : Wednesday, March 25, 2020 8:24:03 AM
    Default Gateway . . . . . . . . . : fe80::16c0:3eff:fe9b:2fcf%3
    10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : 54047195
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-75-C8-F8-38-63-BB-B0-DE-1C
    DNS Servers . . . . . . . . . . . : 2001:558:feed::1
    2001:558:feed::2
    75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.hsd1.ct.comcast.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.ct.comcast.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tracing route to lpj.daybreakgames.com [64.37.171.66]
    over a maximum of 30 hops:

    1 4 ms 4 ms 3 ms 10.0.0.1
    2 17 ms 15 ms 12 ms 96.120.69.1
    3 19 ms 19 ms 15 ms 96.108.58.153
    4 18 ms 21 ms 24 ms be-322-ar01.chartford.ct.hartford.comcast.net [162.151.151.217]
    5 19 ms 18 ms 18 ms be-2-ar01.needham.ma.boston.comcast.net [68.87.147.149]
    6 * * 23 ms lag-9.bear1.Boston1.Level3.net [4.68.71.217]
    7 61 ms 66 ms 65 ms ae-2-3602.edge8.Denver1.Level3.net [4.69.219.74]
    8 80 ms 80 ms 79 ms SWITCH-COMM.edge8.Denver1.Level3.net [4.53.6.226]
    9 96 ms 93 ms 93 ms be176.las-n9s1-core2.switch.com [66.209.64.117]
    10 95 ms 93 ms 93 ms be1912.las-agg7s3-2.switch.com [66.209.64.226]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * *