Fixed Internally Launcher Play button broken after today's update (June 28th)

Discussion in 'Resolved' started by Avatar_conj, Jun 28, 2022.

  1. Kaedian66 Active Member

    Setting compatibility to Win8 seems to work.
  2. Orionza Active Member

    I can't get in today. Same thing.
  3. Kharsoud New Member

    Having issue with launcher dropping game after you hit the play button. Started when 64-bit went life. Sometimes it works normal, been sitting here for 40 minutes clicking the play button
    Ironrose likes this.
  4. Kaedian66 Active Member

    Check that, today we're back to needing to bypass the launcher again.

    It's basically random
  5. Ironrose New Member

    My computer is doing the same thing. It was happening yesterday and then it started actually working. But it is back to crashing today. Launcher is even dropping/ closing the main screen that opens before you click the play button if you let it set for a few minutes. I rebooted. Checked the files. Tried to start it without the launcher by going to the folder and clicking on the eq2 exe file. It does the same thing.
    I also checked task manager and the program is closing completely and not hanging up there like you see sometimes.

    yesterday this was in the alertlog file.
    build="DGCBuild=16804L" version="DGCVersionString=2022/6/29 10:52:29" build_type="USER OPTIMIZED" ls_address="none" zone="exp18_vacrul_home" loc=" 3.42 6.25 -90.06" performance="7" alert="G:\live\eq2\game\gamecommon\client\ProxyAppUtil.cpp(2312): ERROR - Invalid base appearance."


    Downloadfile info:
    **** Starting at Sun Jul 3 12:17:34 2022 with plug-in 1.0.3.195 ****
    0cc0-00:00:00:Checking game installation...
    0cc0-00:00:00:All files are up to date

    debug info:

    [0520/151726:ERROR:ipc_channel_win.cc(360)] pipe error: 232
    [1116/152228:ERROR:ipc_channel_win.cc(261)] pipe error: 109
    [1022/131309:ERROR:ipc_channel_win.cc(261)] pipe error: 109
    [0706/215036:ERROR:ipc_channel_win.cc(360)] pipe error: 232
    [0513/222432:ERROR:ssl_client_socket_nss.cc(1529)] handshake with server www.quantserve.com:443 failed; NSS error code -5938, net_error -107
    [0513/222432:ERROR:ssl_client_socket_nss.cc(1529)] handshake with server www.quantserve.com:443 failed; NSS error code -5938, net_error -107
    [1023/143852:ERROR:ipc_channel_win.cc(360)] pipe error: 232
    [1109/101800:ERROR:ipc_channel_win.cc(360)] pipe error: 232
    [0301/143121:ERROR:ipc_channel_win.cc(360)] pipe error: 232
    [0414/114301.811:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0421/125240.760:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0425/173319.819:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0502/161056.005:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0505/144453.361:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0505/214417.789:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0506/142450.792:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0507/123026.440:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0507/192430.193:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0508/141737.915:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0508/173157.407:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0508/173632.136:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0509/135211.891:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0510/102212.563:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0510/145127.252:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0512/100855.956:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0512/160609.697:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0513/122104.272:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0514/133410.565:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0515/125342.558:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0515/172838.924:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0515/181613.044:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0516/090734.933:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0516/171504.147:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0516/202705.325:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0517/075123.554:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0517/195339.607:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0518/091805.224:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0519/102158.190:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0520/094515.078:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0520/214256.301:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0521/111602.868:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0522/105537.167:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0523/150655.956:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0523/220312.423:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0524/092540.693:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0524/100609.941:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0524/194123.070:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0524/200701.704:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0525/064815.712:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0525/114829.057:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0525/202530.923:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0527/105626.012:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0527/201257.876:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0528/092106.899:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0529/104916.676:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0529/212448.461:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0530/124946.589:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0531/105618.113:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0601/130129.948:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0603/123911.057:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0603/143028.441:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0604/085818.069:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0604/220247.189:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0605/125114.097:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0606/105933.675:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0608/171336.713:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0608/195254.869:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0608/195254.862:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0608/195255.291:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0608/195255.292:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0608/195300.304:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0608/195300.305:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0608/195302.476:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0609/110923.809:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0615/150334.348:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0617/165542.368:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0618/123541.325:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0618/162213.903:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0618/162213.908:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0618/162219.142:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0618/162219.142:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0620/115218.291:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0622/213437.686:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0623/121329.397:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0623/135717.707:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0623/135717.708:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0623/135722.731:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0623/135722.731:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0623/135726.732:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0623/144346.760:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0624/161328.402:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0625/151903.983:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0626/122830.698:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0627/103906.126:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0628/120552.002:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0628/213431.627:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0629/110110.756:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0629/115838.906:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0630/201050.010:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0701/142931.164:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0701/144010.427:ERROR:gpu_process_host.cc(1002)] GPU process exited unexpectedly: exit_code=1073807364
    [0701/144010.447:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144010.665:WARNING:gpu_process_host.cc(1316)] The GPU process has crashed 1 time(s)
    [0701/144011.044:ERROR:gpu_process_host.cc(1002)] GPU process exited unexpectedly: exit_code=-1073741205
    [0701/144011.044:WARNING:gpu_process_host.cc(1316)] The GPU process has crashed 2 time(s)
    [0701/144011.044:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.062:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.160:ERROR:gpu_process_host.cc(1002)] GPU process exited unexpectedly: exit_code=-1073741205
    [0701/144011.160:WARNING:gpu_process_host.cc(1316)] The GPU process has crashed 3 time(s)
    [0701/144011.215:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.219:ERROR:gpu_process_host.cc(1002)] GPU process exited unexpectedly: exit_code=-1073741205
    [0701/144011.219:WARNING:gpu_process_host.cc(1316)] The GPU process has crashed 4 time(s)
    [0701/144011.237:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.240:ERROR:gpu_process_host.cc(1002)] GPU process exited unexpectedly: exit_code=-1073741205
    [0701/144011.240:WARNING:gpu_process_host.cc(1316)] The GPU process has crashed 5 time(s)
    [0701/144011.260:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.264:ERROR:gpu_process_host.cc(1002)] GPU process exited unexpectedly: exit_code=-1073741205
    [0701/144011.264:WARNING:gpu_process_host.cc(1316)] The GPU process has crashed 6 time(s)
    [0701/144011.280:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.299:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.321:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.341:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.357:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.382:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.402:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.420:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.439:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/144011.458:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.
    [0701/145822.226:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled
    [0701/165818.492:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0701/165818.500:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0701/165843.688:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0701/165843.696:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
    [0702/111622.905:ERROR:gpu_init.cc(440)] Passthrough is not supported, GL is disabled

    -

    Well I tried bypassing launch pad and actually got the old log in window which allowed me into the game. Maybe there is an issue with launch pad?
    Twyla likes this.
  6. Tkia Well-Known Member

  7. Vexil Member

    Having same thing today. I was in last night with no issues.
    Twyla likes this.
  8. Shonjir New Member

    Guessing they don't even read these bug reports. Going the back door route worked earlier now nothing. Others I hear get on normally no problems. I knew I should just stay logged in all day.
    Rynnn likes this.
  9. Wizbang New Member

    This worked for me as well running in compatibility mode BUT!
    I had to click on the Advanced Tools option in the client once logged in and select "Select Game Version and put a check mark in the full box." Once I did this I re-ran the client and it downloaded the files full system check for files.
    Twyla likes this.
  10. Kaedian66 Active Member

    It is also a holiday weekend here in US, if its not sorted out next week then I would be a bit more cheesed out.
  11. Juraiya Well-Known Member

    People, remember: It's a weekend. While developers may indeed be working on this over the weekend, it's unlikely that anyone from Daybreak who would be updating us about it would be working.

    It's also a holiday. We're unlikely to hear from anyone at Daybreak until Tuesday at the earliest, even if they are working doggedly on a fix for this before that. Give them a chance. :)
    Twyla and Breanna like this.
  12. Caladwen New Member

    this was a issue before the weekend, and STILL a problem. fix your broke log in system, devs.
  13. Orionza Active Member

    I haven't been able to get on at all today. I have tried multiple times over about 5 hours. I think I'm just going to give up for today
  14. Denmum Developer

    All I can say at this point is that it is being looked into, and if the ones working on it have any questions or need more specific data on system types and such to figure out what the common denominator is, they'll post here. (It isn't happening to the majority of players, it isn't tied to a specific windows version, etc.)
    Twyla likes this.
  15. Rynnn Member

    Yup, tried to hop in game just now. Tried 5 times. it's a broken down no go for me.
    Hopefully when they take the servers off line tomorrow, they'll get it fixed.
    Twyla likes this.
  16. Lunarosa Well-Known Member


    This worked for me to make it so the play button didn't crash the launchpad. However, I don't know if my launchpad is updating anything. It stays on "preloading assets 0 OF 1024 (0.0%)". When I try to "Validate game assets" it does nothing and just stays on the preloading assets thing.
    Twyla likes this.
  17. blueworm2 New Member

    The issue is random and seems to be related with checking/preloading the assets. If you open the launcher and don't see it print a message within a couple of seconds about preloading assets 0/1024 at the bottom (which seems wrong to begin with by the way), immediately close the launcher and reopen it until it does this, then just hit play and it will work. Takes 5 or 6 attempts sometimes. May only affect Intel machines on Win11, just Win11, or something else. Preloading seems generally broken for whatever reason, when the issue is "fixed" the launcher stays stuck at "preloading 0/1024".

    On a side note the only reason why I'm using Windows 11 is because I'm a masochist, Windows 11 sucks.
  18. Bunji Developer

    We're still investigating the random issues with launchpad. For the streaming asset pre-load, the issue is the launchpad needs the 32-bit version of the assetdb.dll file. I'll add that to the patcher shortly.

    Update: File has been added now, pre-loading assets should work normally again.
    Breanna, Twyla, Tkia and 2 others like this.
  19. blueworm2 New Member

    yes seems to be working now for me, I'm guessing those with full download were not experiencing this issue and other problems were just a red herring
    Twyla likes this.
  20. KingDragon Active Member

    That fixed it (for now) for me also. I opened one instance, it lasted more than 2 minutes and let me right into my character when I finally clicked play. I was upto having to open 6 instances to get one to remain - so I didn't have to manually log in using the exe directly.
    Twyla likes this.