G:\live\eq2\framework\core\devices\DirectX9RenderDevice.cpp (6302):

Good luck getting an answer. There hasn't been one since last month. The way i got rid of the error's was to start at the worst graphics level in game, and work my way up each one till it crashed again. SOE did something to the game, but of course will blame it on our systems.

I've been crashing ever since the last patch (23rd) and its becoming quite frustrating.
I have updated to the latest video drivers from Intel to no avail.
My dxdiag looks like this. Perhaps you see something I do not. I hope you can help.

------------------
System Information
------------------
Time of this report: 5/28/2012, 20:07:47
Machine name: BOYD-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell System Inspiron N7110
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz (4 CPUs), ~2.1GHz
Memory: 6144MB RAM
Available OS Memory: 6038MB RAM
Page File: 1912MB used, 10162MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 3000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_04D81028&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1600 x 900 (32 bit) (40Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD02E1
Native Mode: 1600 x 900(p) (60.080Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2696 (English)
Driver Version: 8.15.10.2696
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/28/2012 17:54:38, 8087040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4256-11CF-1079-D224A9C2C535}
Vendor ID: 0x8086
Device ID: 0x0116
SubSys ID: 0x04D81028
Revision ID: 0x0009
Driver Strong Name: oem27.inf:IntelGfx.NTamd64.6.0:iSNBM0:8.15.10.2696ci\ven_8086&dev_0116
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_102804D8&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6602 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/27/2012 17:03:36, 4015592 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

I resolved my problem on my own. SOE felt my issue was not worthy of at least an acknowledgement of my post. Thanks SOE for NOT getting back to me. Tech support sucked pretty bad!

I have the same issue pointing to the same file location. This is definitely a bug in SOE's code. It only happens when I am trying to launch another program when EQ2 is already launched (usually ACT, Raidhub, Ventrillo, etc.). I am runing Windows Ultimate x64.

The fact that this is pointing to a file path that does not exist and that it is consistent amoung multiple customers should clue tech support into the fact that this is not a client side configuration issue. I have searched all files on all of my drives for any reference to this path. It does not show up anywhere. Which means this path is embeded into code somewhere. I could do a binary search but since the path is likely encoded I am not sure that would help. I would humbly suggest that SOE search the game code for that path and see if it shows up.
I really would apprecate getting this fixed. It has been happening for a few months now and it is getting anoying. Nothing like being on a raid, realizing you forgot to launch much needed tools to time jousts, etc. and crashing when you run them.

i also just had this error and i installed the directx this from link but no dice.
so what i did was i uninstalled all my nvidia drivers including sound,network,graphics including physx software etc and got a fresh copy from nvidia of my nforce and nvidia drivers,reinstalled and now the crash is gone.
so im not sure what was causing it

I am still having this problem.....
It is slowly driving me insane especially because i have to login again in the launcher every few attempts.
This does NOT occur on testcopy only when i am trying to play the german version.

This -just- happened to me, out of the blue, for the first time a few minutes ago. And I've done NOTHING to change my system or the way I do things at all.
Mine says:

EverQuest II has detected an unrecoverable error and must shutdown.

G:\live\eq2\framework\core\devices\DirectX9RenderDevice.cpp
(15360):
0
0175238a


I've done no software updates (and I don't allow software to auto-update), haven't changed any settings, haven't installed anything new, etc., but suddenly this happens after over a year of play without issues.
Doesn't make any sense whatsoever.

Just for the record, I get these *ALL* the time, too. Especially bad now in Qeynos since the update. Happens on both of my computers.

I too am getting these errors. I am on Splitpaw. I have done everything here, and even re-downloaded the game. Not even 4 minutes into it this morning in Elddar Grove, I got the error.
At first when I first started getting them, I thought it was because I had shadows turned on so I turned them off. Itt seemed to work for awhile. . . . but then started back up again just recently. .with the last patch.
FIX THIS NOW! Find out what it is and FIX it! I do not want to have to go to WOW forever!

Loxus@Everfrost wrote:

I did. . . .didn't work!

Any ETA on when this bug will be fixed?? I played all day yesterday and it didn't happen until I rounded a corner in SQ and got so much lag I stopped dead in my tracks . . . .then I got the blue screen of death that actually restarted my machine for me!
From what I understand this does not happen on the test server. . perhaps it is a comma that got misplaced from there to here. . . hopefully it will come out in the next patch cause this is ridiculous!

Have just missed my entire raid trying to fix this to no avail. Thanks SOE.

I have been having the same problem for the last week or two and have been unable to find a fix for it. Updated and fixed everthing I could as suggested on this thread but still no go. Only have problems with this game and no other online games I am currently playing.

Well, in a way, I'm glad I'm not the only person this is happening to, which would point to the seemingly overall consensus that this problem is on SOE's end.

My entire computer crashed when I updated my LON files (just returning after being gone for 2 years.. gee, this makes me want to stay..), and I had to reinstall EVERYTHING, right down to my motherboard drivers. So after getting everything installed again today and spending a couple of hours downloading EQ2, I was excited to play again.. only to get this annoying error.

I cannot log into the game at all. I hit the "Play" button from the launcher, wait about ten seconds, and then gets this "direct x 9 render device" fatal error (the same one everyone else has been posting..) that shuts everything down. Granted, I haven't tried restarting the launcher ten times, but since my fiance is logging into his account and playing right next to me.. it's just annoying. SOE may only get one month outta' me, because I'm not paying to get an error message.

Please fix it, SOE.

quiarrah wrote:

BSOD is not a game related issue. That's either a sign of a hardware failure or a corrupt driver on your computer or an overheat.

Shay-Karta wrote:

Have you attempted to have the Launchpad run a 'Validate Game Assets'? If not, click on the toolbox looking icon on the left side, 'Validate Game Assets', Validate. It may or may not find a problem. Still, there is always a chance that, for whatever reason, a corrupt file is there.

I have gone ahead and reported this to the appropriate department. In the meantime, please pm TSR Seanf and myself your ticket reference numbers so we can gather more data. Thank you guys for your patience and understanding!

I get this myself:

I guess I should submit a petition in-game too? This PC was built last Wednesday and I just started playing again but I get this issue randomly. Twice so far on two different characters on two different servers. I use DirectX 11 and have a quad-core PC.

Pink_Poodle wrote:

did you load the directx 9 runtime as stated at the top of this thread. It does not matter if you have a directx 11 certifieid subsytem or not, the game engine is using DX9 runtime calls. DX 9 was the last version of directx that was backwards compatible, starting with Vista and DX10 the backwards compatible capability was removed. You need the runtime modules. The install app is smart enough to only load what is needed