Oh, I hope you don't have to delete those characters. Like Uwk says, keep petitioning them. Others lost houses and things in houses during the merger, but as far as I know, everyone got everything back eventually. Some of us it took days (or even over a week, in some cases), but it all got done. They DO have backups, and I can't imagine that they would assume all problems have been resolved and have deleted those backups. That would be foolish, because anyone who hadn't been actively playing at the time of the merger, like you, wouldn't have known to contact them right away. I used to work in IT, and there are some backups that you know to hold onto indefinitely. This would be one of those.