Discussion in 'Player Support' started by Drona, Jan 2, 2019.

  1. Drona Well-Known Member

    When I try to look up a character or items or anything on eq2u, I get the following error. Anyone else get the same error please? Thanks

    SOE Data Retrieval Error
    Either an error was returned from SOE, the search timed out, or the SOE data service is temporarily unavailable. Please try again later

    Soara2 likes this.
  2. Dude Well-Known Member

    Yep. Getting the same.
    Soara2 likes this.
  3. CoLD MeTaL Well-Known Member

    They may have blocked the census data. temporarily?
    Soara2 likes this.
  4. Cyrrena Well-Known Member

    Yes, the census feed is down, Whether it was blocked or is just not working is anybody's guess.
    Soara2 and CoLD MeTaL like this.
  5. Drona Well-Known Member

    Ah thats shame. Why would they block it? Maintenance etc?
    Soara2 likes this.
  6. Sigrdrifa Well-Known Member

    The issue started over New Year's so I'm guessing today is the first time anyone's been in-office that can look at it.
    Soara2 likes this.
  7. Feldon Well-Known Member

    7 years. First time seeing the message "<error>service_unavailable</error>".

    Planetside 2 and DCUO Census are still up and running. Maybe MongoDB crashed.
    Soara2 likes this.
  8. Breanna Well-Known Member

    Rosy had a post on another thread about that on discord and they said the census would be down until the servers quit crashing (or something to that affect) I would have copy and pasted it if I knew this thread was here too. So I'm assuming it had something to do with all the crashes we've been having.
    Cyrrena and Soara2 like this.
  9. Soara2 Well-Known Member

    Until the servers stop crashing....well it was fun while it lasted
    Breanna likes this.
  10. Mermut Well-Known Member

    I wonder how an outside DB is causing game server crashes... unless they're 'consolidating' multiple services on the same server...
    Tekka likes this.
  11. Pixistik Well-Known Member

    Haha, you can tell they went back to work today ;-)
    Cyrrena and Breanna like this.
  12. Feldon Well-Known Member

    Good news if you play on Test: Your characters are updating in Census.
    Cyrrena, Sigrdrifa and Rosyposy like this.
  13. Drona Well-Known Member

    EQ2 U is working now but pulling in old data. I guess we will get new date back when its fully resolved.
  14. Feldon Well-Known Member

    No patch today, so Tuesday the 8th.

    That will be 2 weeks of downtime so far this expac.
    Rhodris and Tekka like this.
  15. splatterpunk28 Well-Known Member

    Looks like it's working now, just have to log into your characters to get updates.
    Finora, Rosyposy and Feldon like this.
  16. Fellon63 New Member

    Still not working properly, my monk has been 110 for days, Still showing as 105.(Jyma Skyfire)

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