Daybreak Commerce Maintenance - May 4, 2021

Discussion in 'News and Announcements' started by dreamweaver, Apr 30, 2021.

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  1. dreamweaver Developer

    On 5/04 at 8 AM PDT we will be starting a 4 hour maintenance period on our commerce systems. During this timeframe:

    Account management (this includes password management and Customer Service petitions) will be unavailable.

    During this timeframe there may also be intermittent issues with launch pad, if you have trouble and see the following message, "LaunchPad was unable to connect. Please check the network connection or try again later. If the problem persists, please visit https://help.daybreakgames.com for assistance."

    Please also refer to https://help.daybreakgames.com/hc/en-us/articles/360063029213 for a possible work around.


    It's important to note, this does not mean the game servers will be down for maintenance, you will still be able to log in and play. Please take the time to make sure you know your username and password for your accounts as those will be not be able to be auto filled during the maintenance.

    In game during maintenance
    • DBC Top-ups, membership purchases in game won’t be available and will fail
    • Current DBC balance may report incorrectly (display “0”)
    • 500 monthly DBC claim will fail
    • Krono won’t be usable and its balance will report incorrectly
    Drelkag and Cassta like this.
  2. dreamweaver Developer

    The maintenance has been extended 2 hours

    In addition to that the issue affecting the login servers was not resolved by the most recent server bounce, we are continuing to troubleshoot the issue. We apologize for the inconvenience and hope to have you all playing again soon.
  3. dreamweaver Developer

    All servers are up and unlocked but the commerce maintenance is still ongoing. An adjusted ETA of 4 PM PDT is now in effect.
    Breanna, Siren and Drelkag like this.
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