Contacting support information up to date?

Discussion in 'Player Support' started by Dude, Aug 30, 2017.

  1. Dude Well-Known Member

    Is the information listed below still correct?

    Our Support staff is available Monday - Friday, from 10:00am - 7:00pm PST. There are three ways to contact our Support staff:

    1. Live Chat - (Chat Support tab). If you cannot find the answer through the knowledge base, click on the "Chat Support" tab to chat live with a Support Representative. Chat Support is open Monday to Friday, from 10:00am - 7:00pm PST.

    2. Email Support - (Email Support tab). If you cannot find the answer through the knowledge base, click on the "Email Support" tab to email a Support Representative.

    3. Phone Support - Available Monday through Friday from 10:00am - 7:00pm PST, except holidays, at 1-858-537-0898. If you have forgotten your password required to use our email or chat support, and cannot complete the "Forgotten your password" form, please feel free to contact us via our phone support, and we will assist you from there.

    In Game Support While In-Game
    For all in-game issues please petition in game by typing /petition.

    From Our Website
    Start by going to the following link:

    1. Click on the In-Game Support tab.
    2. Select your game from the Product dropdown list.
    2. Select the appropriate Category and Sub-Category of your issue.
    3. Type in your issue into the ticket window.
    4. Click Submit.

    A Customer Service Representative will respond to your ticket as soon as possible. Thank you for your patience.
    Please note that you can have only one petition at a time, and that all petitions are completed in the order that they were received.

    International Phone Support:
    Please use the following phone numbers for your area. Remember that these numbers are not toll free and are considered long distance from within each country. Players using the "Outside France" phone number will be subject to International fees.

    UK: (44) 870-600-0267

    DE: (49) 180-500-7774

    FR: Inside France: (33) 825-120-549
    Outside France: (33) 171-230-495

    ES: Spain: (34) 912-754-643 US/Spanish: (858) 790-5201
    Associate Producer, EverQuest Franchise
    Contact Customer Service
    Dexella, Nov 9, 2012 Report
  2. Roxxlyy Community Relations

    This information is very much outdated. Are you looking for something specific that you need help with?
    Uwkete-of-Crushbone likes this.
  3. Dude Well-Known Member

    Nope, but this post is still visible on the very last page of the General Gameplay Discussion forum. While most won't wander back there, I didn't want someone to go there and get frustrated with bad information.
  4. Roxxlyy Community Relations

    Thanks for this, I'll see about getting that squared away soon.
  5. Feldon Well-Known Member

    The Phone and Live Chat went away in 2015. I thought it was earlier.
    Uwkete-of-Crushbone likes this.
  6. Taryn New Member

    This page is completely invalid now, should be deleted.
    Uwkete-of-Crushbone likes this.

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