Client Crashes

Character: Dystraught
Server: Maj'Dul
Time and date: 11/22, all afternoon between noon and 16:30 Eastern
Action: Moving about in Maldura and Thalumbra. Crashed every 1 to 5 minutes, no matter the mode of transportation. Resolution set on Low. 2 or more times, I died on logging back in while in Maldura. Also get the Phantom Sea/Tranquil Sea crashes on all characters.

What's your Operating System? :-/

Though that doesn't seem to make a difference much anymore... X-P

Uwk

I've had multiple crashes the past few days, something that I have not had previously. About 2/3 have been various cpp errors (I haven't been thinking to grab them - hey devs can we get these to surface a crash report into Windows event logs? I have a few other programs that have the ability and it would make this a lot easier for you and us...), and about 1/3 have been c0000005 access violation errors where the game freezes and Windows pops up a window. I also had one "EQ2 take ball, go home" where it simply vanished on me; I think I was zoning but I"m not 100% sure on that one. All of this has been since ToT release. I think I had stray memory or texture crashes before, but those were on the order of 1 per say 3 months. I've had about 10 in the past week.

I respectfully suggest that the Powers were getting way too ambitious with a completely new server merge method idea; had they gone with an "old-fashioned" one, they could've spent more time working on the new expac, and there might not be quite so many bugs cropping up, or whatever it is that's causing so many crashes.

Ironically, it might also be a sudden increase in population in the areas that seem to be the most crash-prone... ;->

Uwk

Like Neriak?!?

1) Jrel
2) Maj'Dul
3) 24 Nov, 2015 at 15:05 PM Central Time
4) Zoning out of Maldura to Thalumbra
Fatal Error message:

EverQuest II has detected an unrecoverable error and must shutdown.

<verify>
G:\live\eq2\framework\Terrain\CDLODStreaming\CDLODStreamingTypeTextureBase.cpp (233):
rtexture->Texture != NULL
00a17250

I have been in Maldura since it went live, and never had this happen to me until now. I have more times than I can count had the game just 'disappear' and have to relog. Doesn't matter what I was doing, but was all on one toon on the new Everfrost merged server.

This is something I have been trying to watch closely to see if there was any correlation between crashes and different zones. I have noticed the crashes I have are far more prevalent in New Halas than many other older zones, and New Halas had a lot of people there--enough to spin up a second shard. I also crash more in Gorowyn than out in the world, but less than New Halas.

Places like Nektulos Forest and Thundering Steppes, with few people there, do sometimes crash, but far less than the populated areas. The difference is very noticeable. New Halas crashes me about every 1-5 minutes, so if I am lucky I can finish one rush order without crashing. Gorowyn is less than that--I sometimes crash there too, but sometimes I just feel "disconnected" for several seconds and the game reconnects without crashing, welcoming me back by the forge exploding because I missed a counter while disconnected!

I will try the task manager and see what it says when I crash/disconnect.

Edit--This has only been happening for me since the expansion launched.

I did the tracert (guk worked) but have no idea what all the numbers mean, so here it is:

C:\Users\Owner>tracert everquest2.hallsoffate.com

Unable to resolve target system name everquest2.hallsoffate.com.

C:\Users\Owner>tracert everquest2.guk.com

Tracing route to everquest2.guk.com [5.22.149.135]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 12 ms 13 ms 10.141.0.1
3 14 ms 12 ms 13 ms user-69-73-1-21.knology.net [69.73.1.21]
4 21 ms 22 ms 28 ms user-24-214-2-177.knology.net [24.214.2.177]
5 39 ms 25 ms 24 ms 67.106.215.25.ptr.us.xo.net [67.106.215.25]
6 52 ms 58 ms 51 ms vb2001.rar3.washington-dc.us.xo.net [207.88.13.5
0]
7 50 ms 51 ms 65 ms te-11-4-0.rar3.washington-dc.us.xo.net [207.88.1
2.201]
8 51 ms 55 ms 55 ms 207.88.12.98.ptr.us.xo.net [207.88.12.98]
9 59 ms 59 ms 52 ms te-3-0-0.rar3.nyc-ny.us.xo.net [207.88.12.73]
10 139 ms 155 ms 145 ms ae0d0.cir1.london2-eng.uk.xo.net [207.88.13.201]

11 152 ms 153 ms 153 ms 207.88.15.78.ptr.us.xo.net [207.88.15.78]
12 141 ms 140 ms 176 ms decix2.ip.vsenet.de [80.81.193.100]
13 144 ms 144 ms 143 ms xe-0-0-0.104.vs-r3.69.ip.vsenet.de [217.24.235.2
29]
14 147 ms 147 ms 143 ms xe-0-0-2.0.edge1.igb.de.skyway-dc.net [212.18.20
5.109]
15 144 ms 152 ms 150 ms xe-1-1-1.53.core.igb.de.skyway-dc.net [78.109.59
.82]
16 143 ms 143 ms 149 ms 78.109.58.44
17 150 ms 146 ms 143 ms url-forwarding.moniker.com [5.22.149.135]

Trace complete.


C:\Users\Owner>

Hmmm...unrest also works but permafrost does not, so now I do not know which one Halls of Fate actually uses.

C:\Users\Owner> Tracing route to everquest2.unrest.com [208.73.211.70]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 21 ms 13 ms 12 ms 10.141.0.1
3 9 ms 21 ms 18 ms user-69-73-1-21.knology.net [69.73.1.21]
4 26 ms 20 ms 23 ms user-24-214-2-177.knology.net [24.214.2.177]
5 53 ms 64 ms 53 ms user-75-76-127-186.knology.net [75.76.127.186]
6 43 ms 47 ms 47 ms dynamic-75-76-35-11.knology.net [75.76.35.11]
7 43 ms 47 ms 44 ms static-76-73-191-225.knology.net [76.73.191.225]

8 56 ms 70 ms 73 ms 76-73-164-74.knology.net [76.73.164.74]
9 59 ms 63 ms 61 ms 76-73-169-66.knology.net [76.73.169.66]
10 62 ms 61 ms 63 ms xe-4-2-1.er2.ord7.us.above.net [208.185.28.97]
11 72 ms 66 ms 72 ms ae14.cr2.ord2.us.zip.zayo.com [64.125.31.69]
12 83 ms 83 ms 83 ms ae27.cs2.ord2.us.eth.zayo.com [64.125.30.244]
13 108 ms 82 ms 76 ms ae4.cs2.iah1.us.eth.zayo.com [64.125.28.75]
14 82 ms 79 ms 77 ms ae27.cr2.iah1.us.zip.zayo.com [64.125.30.241]
15 77 ms 100 ms 77 ms xe-0-1-0.mpr2.aus1.us.zip.zayo.com [64.125.27.20
1]
16 84 ms 84 ms 78 ms xe-0-0-1.mpr1.aus3.us.zip.zayo.com [64.125.24.65
]
17 82 ms 85 ms 80 ms 64.125.192.114.IPYX-082035-002-ZYO.above.net [64
.125.192.114]
18 84 ms 82 ms 83 ms 208.73.211.70

Trace complete.

C:\Users\Owner>tracert everquest2.permafrost.com

Unable to resolve target system name everquest2.permafrost.com.

The final line saying "trace complete" indicates that your computer was able to talk to the game server. All the in-between stuff is really only showing what path (like a roadmap) the data took. When there's a failure it would be more obvious, Timeout or some similar error message at a particular IP address would show a point of failure if the trace wasn't completed.

Did you run the command when the game appeared to have you disconnected?

Just for fun I plugged Unrest's IP address of 208.73.211.70 into the whois database. Seems a company called Rock Media in Florida owns that one?!!!? http://www.whois.com/whois/208.73.211.70

Could that be where the server farm is, or one of the "waystations" or "rest stops" on the roadmap?

Or, now that the Unrest server doesn't exist any more, it was snapped up by someone?

Uwk

For EQ2 servers, if I recall, everything filters through Las Vegas. There was an issue with the server farm there a year or so back and everything took the proverbial handbasket to the proverbial place for a while.

I try to get the trace right after a disconnect, but it is so darn unpredictable, it is hard to say whether or not I got it to run during the problem. Sometimes it disconnects and recovers without booting me, so it stays disconnected for completely unpredictable times too. Strangely enough, it rarely ever fails to connect when I relaunch the game from desktop, so it is not off for very long--just long enough to get me booted from the game most times.

I an changing my internet provider from Wide Open West (WOW) to Comcast tomorrow, so I guess I'll see if it is the provider or something else. We were with Knology for many years and it was pretty good, but after they were bought out in this area by WOW the quality of the service--both internet and tv--really tanked, and for some reason WOW thought that meant we were willing to pay for an increase every other month as well.

So tomorrow, as Gomer Pyle always said, WOW is in for a Surprise! Surprise! Surprise!

well there's your problem, you were tryibg to connect to eq via WoW! so wrong lol

Ah! Was that when the Powers tried to compensate people by giving us two free days to make up for the ones where we couldn't log in at all, which wound up messing up everyone's account dates? :-/

And here I thought they'd just not paid a bill or something...not sure which is worse, that, or glitches in Vegas. :-/

Uwk

Actually there was also a small incident where someone forgot to renew domain names.....

Oy... (the Yiddish [Hebrew?] sense of the term, not the English Punk...) :-/

Uwk

I've returned to the game after a long absence. Launches previously on Win8.1 x64 - everything worked perfect. But now I reinstalled on the same notebook the new operating system - Win10 x64. After running through the launcher, after seconds 10, 15, hangs in the Task Manager process. The process is interrupted itself and launcher is ready to "Play" again, button is active. Then nothing happens.
OS win10
16GB RAM
Videocard GeForce GTX 670M
All VC++ packs installed, drivers for VC is newest, all OS updates installed, DX12 ready to play and ALL previous DX packs installed, AntiVirus is ESET Nod32 (even in offline mode game won't start). Triing run as Administrator or as Win XP, or Win 7 - all the same.

When you installed Win10, did you go the Express route or the Custom route? I hear the Custom route takes a lot longer, but there are little hidden pitfalls all over the bloody place, and the only way to deal with them is to go the Custom route. Otherwise, the OS will just assume you want those various little nasty things by default. Those might be affecting it? :-/

Uwk

I installed clean Win10 in custom route, not an ordinary Update, i know, that the Update may lead to the many troubles, and i install clean win 10 with full format of the disk and creating new partitions. Other games starts easily, even the games that won't run on Win8.1 (like Dungeon Siege 2). Game installed on third Partition "D:\Games\Everquest2" Folder. I don't install games on System disk. My system profile have administrator privilegies and full access to the system disk (i changed it), and User Account Control changes to minimum option.