Can't Play Main account:((

Discussion in 'Players Supporting Players' started by Cloudrat, Sep 23, 2016.

  1. ugloopni Active Member

    Did someone ask in the new discord chat channel? Get some of that new communication going.
    Kasa and Prissetta like this.
  2. Rosyposy Well-Known Member

    I wonder what they consider "unusual activity?" I frequently jump from toon to toon on both my accounts and haven't - yet - seen this message. Could it have to do with logging in from different locations? There can be good reasons for doing that, also.

    One of my guildies got this, and DBG told him he wasn't himself. He was NOT amused. When he was finally able to log back in, he was experiencing more lag than usual, and that did not help his mood, either.

    Although I have a cell phone, I definitely agree DBG needs to give a choice of different authentication methods.
    Kasa, Juraiya and Ceyllynn like this.
  3. Tekka Well-Known Member



    I've never had to provide my cellphone number to authenticate any other game I play, nor has my account been hacked. All sites (not all!) I use that ask for one, also provide a way to skip it (at your own risk) or provide an alternate method.

    The problem is compounded by the current lack of customer service options.
    Ceyllynn likes this.
  4. Cyrrena Well-Known Member

    I used a similar option that is available through my internet provider.

    Cyrrena
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  5. Kasa Well-Known Member

    Hey Cloud any information how you got that removed would really help CS told me. See Below.

  6. Adevil Well-Known Member

    Sounds like she had developer intervention:
    Kasa likes this.
  7. That guy. Well-Known Member

    The little town I live in doesn't get cell reception, so I rely on a landline as well. Requiring a mobile number would just get the game uninstalled. Email validation is still a good choice for authentication. Had some jagoff in the Philippines try to login my Steam account a couple weeks back, Steam shut him out and emailed me to let me know. Changed my password and all good to go.

    Edit: this is also why I do not keep billing info in any game accounts and do not keep any "cash" in my Steam wallet. If you pay for a game, make your payment and then DELETE YOUR PAYMENT INFO.
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  8. Alphonsus Well-Known Member

    I still say try using Google Voice. You can have it forward text messages to an email address.
  9. Cheallaigh Well-Known Member

    they locked me out for unusual activity last winter... for buying cash and items from the market during a discount, it's as easy as that. since it was feb, i had to get into a 4 wheel drive and go out to try and find a cell signal to get my account back, I'm never doing that again, in the middle of winter on the great lakes(lake huron) for a game. no one should have to do it if we don't have cell or very little cell service.

    i looked at your google voice alph, yeah umm nope, it doesn't support areas like mine.
    Kasa likes this.
  10. Alphonsus Well-Known Member

    Sorry, I thought internet access was the only requirement.
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  11. Cheallaigh Well-Known Member

    I'd still rather live where I am, than in a city like Toronto or Vancouver.
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  12. Feldon Well-Known Member

    Google Voice requires internet. Nothing else.
    Xianthia likes this.
  13. Moonpanther Well-Known Member

    Checked my main account and it seems to be ok, I guess I'll check my other one. Is it possible that the folks that are doing this had a yahoo mail account? There was a huge hack job on yahoo mail accounts. My second account is ok as well.
  14. Kasa Well-Known Member

    I want to thank everyone for their support. I will not have to use the 2-factor verification. There was a false positive for suspicious krono trades that CS cleared.