Summary: House Portals Corrupted/Broken Six out of 7 House Portals in Volvodemort's Vacrul Castle house generate the following error message: Unfortunately we couldn't zone you into that house at this time. Please try again later.This issue was initially reported to Customer Service but they are unable to offer a solution. The starting position was 8 of my houses were connected in a star arrangement with Vacrul being the central hub. A House Portal to Vacrul was then installed in Volvodemort's Zimaran Court. When I camped out of the Volvodemort character into another character on my account this new link failed generated the above error report. At this time all the links from Vacrul to the other houses remained active. Destruction and replacement of the dead link provided an active link until the next time Volvodemort was replaced by another character. A Support Docket was created reporting the Portal problem and Customer Service recommended pay the rent again. Both are Premium Houses included in my purchases of their associated expansions. There was no rent required to be paid. Next fix suggested by Customer Service was "Double check that you can access the houses normally, such as via the door, and that you have ACCESS on the other characters." All checks performed, no change. Next suggestion was to recreate the Portal, done, no change. Last suggestion was to save the layout then relinquish the house. I asked about risk but did not get a satisfactory answer. Relinquishing the Zimaran Court House then creating a new House instance has not resolved the problem and may have made the situation worse. I've wasted my time reconfiguring the Access Rights and started establishing House Portals in the new Zimaran Court house. First the Portal from Zimaran Court to Vacrul Castle died. Next 5 out of 6 Portals in the the Vacrul Castle died then later the last Portal in the Vacrrul Castle died. Effectively all the Portals between all the houses of the Volvodemort character have now failed and every house is isolated. Subsequently one house portal in Vacrul Castle reactivated.
What server is this on? (trying to follow a hunch, and also get more information for those who would be able to fix it)
Volvodemort is on Antonia Bayle server. Just rechecked the Vacrul Castle Portals and only one is active.
I had a similar problem years ago when I wanted to set up my Felwithe manor as a portal hub. Kept getting those errors using portals either to or from that house. Finally removed all the portals from that house and made a different house my portal hub, and now I can get to/from my Felwithe manor properly. But it could never be used as a portal hub, because when it had portals in it, everything having to do with travel to/from that home simply didn't work. I'm surprised this is happening with a Vacrul home, because many people have that one. I figured maybe they don't care about the Felwithe manor, because perhaps not many people own it.
It isn't about not caring. This has been a VERY random issue throughout the years that cannot consistently reproduced. (As it, it isn't about the house type, or the specific player, but some random combination of stars aligning in the wrong way and Bristlebane adding some creative bad luck in there that just makes a house not want to respect/recognize the portals that are placed in there.) Often, when it happened to us, we used to yank down and delete all the portals and drop in fresh ones. Most times it worked, sometimes it just wouldn't. (I use "we", as I've been a player from the start, and have seen this happen a time or two in all those years.) Since this isn't something I, specifically, can fix, I'm just here to let you know it may not be something that is easily/quickly fixed. Report in player/house/server combos with details, upvote the original post if you want more attention drawn to it, and hope for the best. I know it is beyond frustrating when you're trying to use a home as a portal hub and portals just will not behave. Sadly, this an even odder issue than it seems.
